NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Lene Hylling Axelson

SVP Global Solutions Novo Nordisk

30 years across the value chain in Novo Nordisk. Headed up units in Production, Commercial, Global Business Services and Country leadership in several functions and geographies, including India, and has extensive experience in working with people from diverse cultural backgrounds. Expertise lies in organisational strategy & change, operational excellence, and employee engagement. Passionate about leadership development and diversity & inclusion.

Conference Day Two: May 20th, 2026

2:00 PM EVOLVING THE SERVICE DELIVERY MODEL THROUGH AGENTIC GBS TO DELIVER ULTIMATE USER-CENTRIC EXPERIENCE

Agentic AI is reshaping GBS service delivery model by taking on more complex tasks and providing more personalised experiences. This session will share how industry leaders are evolving their GBS delivery model and service management through a human-centric design and AI innovation, driving significant improvements in employee engagement and operational efficiency.

• What does the future of Agentic GBS look like with AI innovation?

• A new service delivery model focusing on enhancing user-centric experiences

• New ways of augmenting your service management in the age of Agentic AI

Check out the incredible speaker line-up to see who will be joining Lene.

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