NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

VIEW 2026 AGENDA

Become a Sponsor

Lizzy Bowling

Change Enablement Lead FSS, Project Vision Greencore

SSOWOMEN Leadership Day, Partner First & Excellence Labs: May 18th, 2026

2:00 PM KEYNOTE PANEL: SERVICE MANAGEMENT AS THE NEXT FRONTIER OF SHARED SERVICES TRANSFORMATION

As Shared Services and GBS organisations evolve from transactional service providers to strategic value enablers, their Service Management model must transform accordingly — and that brings a series of organizational, technological, and cultural challenges. Join this keynote panel to understand the why, the how and the path forward for service management.

· Why does service management matter now?

· Designing a standardised service management framework by striking a balance between global standards and local flexibility

· Measure what matters: articulate and quantify the shift from efficiency metrics to business outcomes and customer experience

· What will define service excellence in the next five years?

Workshops & Conference Day One: May 19th, 2026

9:00 AM Workshop A6 MASTERING E-INVOICING IMPLEMENTATION: LESSONS LEARNED AND BEST PRACTICES

This workshop will share key challenges and pitfalls encountered during e-invoicing projects. Join the session to hear practical insights on how to overcome key challenges from implementation hurdles to integration complexities.

• Typical challenges of e-invoicing implementation projects

• The obvious and not-so-obvious mistakes in early stages of implementation

• The reasons e-invoicing programs are often more time-consuming than expected

• To what extent companies are employing additional resources (e.g. external advisors, extra staff) to complete implementations

• What to know about integrating with other systems to avoid common pitfalls

Check out the incredible speaker line-up to see who will be joining Lizzy.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk