NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Lizzy Bowling

Executive Director, Head of Strategy and Service Management Global Business Services Astellas Pharma Europe

SSOWOMEN Leadership Day & Excellence Labs: May 18th, 2026

2:00 PM KEYNOTE PANEL: SERVICE MANAGEMENT AS THE NEXT FRONTIER OF SHARED SERVICES TRANSFORMATION

As Shared Services and GBS organisations evolve from transactional service providers to strategic value enablers, their Service Management model must transform accordingly — and that brings a series of organizational, technological, and cultural challenges. Join this keynote panel to understand the why, the how and the path forward for service management.

· Why does service management matter now?

· Designing a standardised service management framework by striking a balance between global standards and local flexibility

· Measure what matters: articulate and quantify the shift from efficiency metrics to business outcomes and customer experience

· What will define service excellence in the next five years?

Check out the incredible speaker line-up to see who will be joining Lizzy.

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