11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Agenda Day 3
Wednesday, May 15th, 2019
1:00 PM Closing Keynote Presentation: Service Transformation: Developing the Global Business Services Model of Tomorrow (A Continuation of the 2017 Story)
In 2017, Discovery presented their GBS strategy at SSOW Europe, discussing how they were turning the GBS model on its head to leapfrog the maturity curve. Two years on, discover how this organisation from a traditionally non-process driven industry has continued to innovate the traditional model and has established an agile, trust-based organisation with people management as a key component of the journey. Discover how culture and company values have been instrumental in driving this change, and how they have delivered a phased approach to centralisation.