People Services has been at the very heart of the GBS transformation journey and has led the way in establishing and developing the GBS operating model and enabling broader business transformation and restructuring during a very challenging 3 years. This case study examines the remarkable journey of the GBS People Services Team and how it aims to drive even better value to the business as part of a more integrated GBS organisation.

·       The journey so far – the good, the bad and the ugly!

·       How People Services will evolve as part of a wider re-boot of the GBS strategy and build a world class service for the future

·       A need to leverage a digital capability to drive efficiency, enhance customer experience and drive employee productivity

·       How People Services aims to foster a culture of business value creation with a strong focus on service culture mindset

·       How People Services becomes a more integrated GBS organisation which leverages expertise across a GBS broader skills set