NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Marcus Millership

SVP, GBS Strategy & Service Management Rolls-Royce

SSOWOMEN Leadership Day, Partner First & Excellence Labs: May 18th, 2026

2:00 PM KEYNOTE PANEL: SERVICE MANAGEMENT AS THE NEXT FRONTIER OF SHARED SERVICES TRANSFORMATION

As Shared Services and GBS organisations evolve from transactional service providers to strategic value enablers, their Service Management model must transform accordingly — and that brings a series of organizational, technological, and cultural challenges. Join this keynote panel to understand the why, the how and the path forward for service management.

· Why does service management matter now?

· Designing a standardised service management framework by striking a balance between global standards and local flexibility

· Measure what matters: articulate and quantify the shift from efficiency metrics to business outcomes and customer experience

· What will define service excellence in the next five years?

Workshops & Conference Day One: May 19th, 2026

4:45 PM DEVELOPING GBS OPERATING MODELS AND CAPABILITIES FROM THE GROUND UP TO ENABLE BUSINESS FLEXIBILITY AND SCALABILITY

• Key insights on the journey of launching GBS: which factors and elements are crucial for success?

• Developing a true multi-functional solution hub - all from scratch

• Creating value from day one: building service management, project management, operational excellence and other key capabilities

• Getting the culture right from the get-go

Check out the incredible speaker line-up to see who will be joining Marcus.

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London SW1V 1JZ
Telephone: +44 (0) 113 210 042
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Email: enquire@iqpc.co.uk