Marina Vernetti

Marina Vernetti

Chief Operating Officer for Europe, the UK and Africa Genpact
Marina Vernetti

Marina Vernetti, Chief Operating Officer at Genpact, leads a diverse and talented team across Europe, the United Kingdom and Africa, all working to transform our clients' businesses. With almost 20 years of experience and a passion for driving change across diverse teams, Marina's focus is on co-innovation with Genpact's clients, talented teams and the responsible use of data, technology, and AI. Marina is Chief Operating Officer at Genpact, a global professional services firm focused on delivering outcomes that transform businesses, leading a team of over 12,000 professionals in 12 countries and 20 cities across Europe, the UK and Africa, in pursuit of a world that works better for people. She is recognized as a trusted and versatile leader in the organization and drives co-innovation with Genpact's clients to unlock value for their businesses and help them realize their strategic vision, with talented teams and responsible use of data, technology and AI. Resilient, outcome-focused, and passionate about driving change and energizing diverse teams towards a common goal, Marina works to maintain Genpact's position as a valued change agent for clients and the employer of choice for employees. Marina strongly believes that leaders have a responsibility to make a positive impact on the larger ecosystems they operate in. She prides herself on the successful leaders she has mentored and helped throughout her career. As COO she continues to shape the career path of more people. A fierce advocate for inclusion, she is mindful of differing leadership styles and is focused on creating an environment in which young leaders shine while staying true to themselves. In her previous role as Vice President of Operations at Genpact, she played a critical role in the growth of Europe, the UK, and Africa. She was a trusted advisor to front-end teams and was directly involved in large deal pursuits across all stages from solution design to implementation while leading the Insurance business in Europe. Under her leadership, the portfolio's revenue increased by 50%. She also led strategic initiatives across the region like the adoption of Impact Commercial Models, focused on value creation beyond the bottom line for clients and talent development programs. Marina started her career at GE Capital and gained experience in various roles across the finance organization. She joined Genpact as Quality Leader for Mexico Operations and progressed to lead for Latin America and then Europe. Marina then led the FP&A and Pricing function across the Americas and Europe at Genpact, leading company-wide cost optimization initiatives. Marina holds a Bachelor's degree in Engineering, Industrial Management and Finance from the University of Politecnico di Torino. She lives in Bucharest, Romania with her three children.

Conference Day Two: May 20th, 2026

2:30 PM THE G6 DEBATE: IN THE AI AGE, DOES THE BPO MODEL STILL FIT?

There's no argument that business process outsourcers have been instrumental in creating the global business services industry. Yet is their value proposition fit for purpose in today's rapidly evolving business context?  This year we're taking a different spin on the famous G6, pitting some of our leading business services providers against GBS leaders in the effort to gauge how their offerings have evolved, and what value they provide. In rapid-fire fashion, a select group of BPO leaders will pitch their current propositions our feistiest, most opinionated leaders. Can the providers be differentiated? Are their services constructs agile? Is implementation of AI a method to cut their costs, or a game-changer for their clients?

Check out the incredible speaker line-up to see who will be joining Marina.

Download The Latest Agenda