NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Michael van der Steen

Vice President Cencora Business Services Cencora

Michael van der Steen, is the Vice President of Cencora Business Services (CBS). In his role, he leads the optimization of Cencora’s global operating model, enhancing operational efficiency and elevating customer experience across the company’s business services functions. Based in the Netherlands, Michael also plays a key role in advancing strategic workforce planning across Cencora’s European operations. Cencora may not yet be a household name, but it is one of the largest companies in the world, ranked in the top 10 of the Fortune 500 generating over $300 billion in annual revenue. The company is a global leader in pharmaceutical and animal health services, supporting over 100,000 locations and serving millions of patients and animals worldwide. Michael’s background includes senior leadership roles at Adidas and BMI, as well as advising multinational organizations on global business services strategy.

Workshops & Conference Day One: May 19th, 2026

4:45 PM EXPANDING SERVICE HORIZONS: EVOLVING FROM A TRADITIONAL BACK-OFFICE ROLE TO A VALUE ENABLING PARTNER

Evolving from a traditional back-office function to a value-enabling partner requires redefining service scope, leveraging technology, and aligning closely with business goals to drive measurable impact and strategic growth.

• Explore strategies to transition back-office operations into proactive, value-generating partners supporting core business objectives

• Leverage digital tools and analytics to provide actionable insights and enhance decision-making across the organization

• Align services with business priorities to move beyond transactional support toward strategic influence and measurable outcomes

• Foster cross-functional collaboration and a culture of innovation to expand the service scope and demonstrate value

• Actively engaging with business units to identify their need

Check out the incredible speaker line-up to see who will be joining Michael.

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