Natarajan Gopalan

Global Head of Integrated Business Services Philip Morris International

Workshops & Main Conference Day 1

Monday, May 11th, 2020

3:20 PM Case study: Accelerating process integration and talent management to advance your GBS transformation

  • Implementing a robust GBS integration strategy and framework
  • Developing clear and standardised metrics and KPIs to achieve service excellence
  • Developing integrated global process capabilities beyond functions and locations
  • Developing a productive talent management system as core to GBS transformation

Check out the incredible speaker line-up to see who will be joining Natarajan.

Download The Latest Agenda