08 - 11 September, 2020 | Estoril Congress Center, Estoril, Portugal
Natarajan Gopalan, Global Head of Integrated Business Services at Philip Morris International

Natarajan Gopalan


Global Head of Integrated Business Services
Philip Morris International

Check out the incredible speaker line-up to see who will be joining Natarajan.

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Workshops & Main Conference Day 1

Monday, May 11th, 2020


3:20 PM Case study: Accelerating process integration and talent management to advance your GBS transformation

  • Implementing a robust GBS integration strategy and framework
  • Developing clear and standardised metrics and KPIs to achieve service excellence
  • Developing integrated global process capabilities beyond functions and locations
  • Developing a productive talent management system as core to GBS transformation