NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Nick Prangnell

SVP, Global Business Services Smith & Nephew

Nick Prangnell is SVP, Global Business Services at Smith+Nephew, where he leads a mature, award winning GBS organisation. With over 26 years’ experience, Nick has designed, built, and led global shared services and GBS operations for leading organisations, including J&J and Iron Mountain. He brings a rare blend of strategic advisory depth and hands on operational leadership, having previously founded Deloitte’s Global GBS Methodology. Nick champions the responsible adoption of AI to strengthen decision making, productivity, and business value.

Workshops & Conference Day One: May 19th, 2026

2:45 PM KEYNOTE PANEL: GBS 2036 - HOW AI AND GEOPOLITICS WILL RESHAPE THE NEXT DECADE OF VALUE CREATION

Over the next decade, AI and geopolitics will fundamentally redefine what value creation means for GBS organisations. The greatest advantage may no longer lie in being the fastest or the cheapest - but in being the smartest. At the same time, the global delivery network of GBS organisations is set to change rapidly from today’s landscape. Join this forward-looking session to explore what the future might hold:

• Will the predicted 40% job displacement by AI become reality by 2036?

• How will the human–machine collaboration model evolve within the GBS structure?

• How will the global GBS footprint shift in the next decade? Where will the new delivery hotspots emerge?

• What is the optimal organisational design for the delivery model, including reporting lines and decisions around insourcing versus outsourcing?

• Sharing perspectives from the business on what value really means

Edvinas Katilius, VP Global Business Solutions (GBS), Philip Morris International

Check out the incredible speaker line-up to see who will be joining Nick.

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