NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Pascal Biderbost

Vice President of Global Finance Services, & Poland Centre Head Smith & Nephew

Global executive with 17+ years leadership experience in GBS and transformations across MedTech and Life Sciences. Proven track record of delivering $100m+ structural savings, $40m+ working capital improvements and enterprise productivity programs exceeding $200m. Experienced in scaling multi-site GBS (1,600+ FTE), driving post-merger integration, and leading complex restructurings programs. Recognized for disciplined execution, operating model design, and ability to deliver sustainable results in fast-paced, global environments.

Conference Day Two: May 20th, 2026

12:15 PM BEYOND TECHNOLOGY: HOW SERVICE MANAGEMENT IS ENABLING GBS STRATEGY - A SMITH & NEPHEW CASE STUDY

Is service management still just a ticketing system for your organisation? Smith & Nephew's Global Business Services leadership is challenging this limiting view, positioning service management as a strategic core of their operating model. By expanding their team's skillsets beyond technical expertise, they are reimagining how service management can become a powerful strategic capability. Join Pascal to hear how they are embedding service management as a central GBS management system:

• Understand how to transition service management from a transactional model to a strategic management system

• Map out the full services scope to ensure that they are aligned with business objectives

• Learn strategies for building a service management team that goes beyond technical skills

• Discover how to use service management to redefine KPIs and therefore drive organisational transparency and customer experience

Check out the incredible speaker line-up to see who will be joining Pascal.

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