NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Pascal Biderbost

Vice President of Global Finance Services, & Poland Centre Head Smith & Nephew

Pascal is a global executive with 18 years of leadership experience across MedTech and Life Sciences. He has a proven track record of delivering over $100 million in structural savings, significant working‑capital improvements, and large‑scale enterprise productivity programmes. His experience spans scaling multi‑site Global Business Services organisations, leading post‑merger integrations, and executing complex restructuring initiatives. For the past five years, Pascal has been with Smith+Nephew, where he currently leads the Global Finance Services organisation across 4 centres and serves as Centre Head for Poland. Prior to this, he spent 13 years at QIAGEN, where he built and scaled multi‑site, multi‑function GBS operations across Poland and the Philippines.

Conference Day Two: May 20th, 2026

12:15 PM BEYOND TECHNOLOGY: HOW SERVICE MANAGEMENT IS ENABLING GBS STRATEGY - A SMITH & NEPHEW CASE STUDY

Is service management still just a ticketing system for your organisation? Smith & Nephew's Global Business Services leadership is challenging this limiting view, positioning service management as a strategic core of their operating model. By expanding their team's skillsets beyond technical expertise, they are reimagining how service management can become a powerful strategic capability. Join Pascal to hear how they are embedding service management as a central GBS management system:

• Understand how to transition service management from a transactional model to a strategic management system

• Map out the full services scope to ensure that they are aligned with business objectives

• Learn strategies for building a service management team that goes beyond technical skills

• Discover how to use service management to redefine KPIs and therefore drive organisational transparency and customer experience

Check out the incredible speaker line-up to see who will be joining Pascal.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk