The demand for high-quality stakeholder experience and strategic alignment makes it imperative for GBS organisations to rethink how they connect and engage with their stakeholders and customers. This session will be focusing on the how, highlighting different structures and approaches taken by industry pioneers. 

·       Rethinking and redesigning an effective stakeholder engagement model: what are the different approaches? 

·       Identifying the moments that matters for stakeholder engagement

·       Going beyond the single point contact: how are you structuring the network for stakeholder management?

·       Building a stakeholder management network

·       Leverage the service management platform to drive customer centricity

·       How are we measuring the success of stakeholder management? 

Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Gold and Silver pass holders only.