11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Phil Priest, Senior Vice President Global Business Services at Smith & Nephew
Smith & Nephew Logo

Phil Priest

Senior Vice President Global Business Services
Smith & Nephew

Check out the incredible speaker line-up to see who will be joining Phil.

Download The Latest Agenda

Agenda Day 1

Monday, May 13th, 2019

6:10 PM SSON Impact Awards

Your 2019 Judging Panel:

Bobby Abrahams Vice President Finance Transformation, AstraZeneca
Joanne Griffin, EMEA Accounting Operations Director, LinkedIn
Kay Flynn, General Manager Global Business Services, Eli Lilly
Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew
Grace Winters, SSC Director, Abbott
Andrew Parris, Director of Shared Services, Tarmac
Kamila Grembowics, Senior Vice President Global Business Services, Adidas
Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres
Mike Stops, Group Director Service Centres, NSG
Irina Chernousenko, GBS Consultant, JLL
Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania

Agenda Day 3

Wednesday, May 15th, 2019

11:00 AM Aligning Customer Centricity with the Ability to Deliver Globally at Scale

In this session, hear how Smith and Nephew have in the last two years, transitioned from a 27 person to a 1000 FTE GBS organisation which has now become a truly pivotal part of the business. Learn how they completely reshaped their organisational structure, insourcing finance and reimagining HR and procurement service, to become a multi-functional support to the business. Understand how, through approaching customer service differently from the outset, they have been able to transform GBS from a unit that wasn’t delivering to one which is now seeing increasing pull from the business to take in additional operations. Discover how, through using digital techniques, there is not a trade-off between customer centricity and efficiency, and how GBS will continue to leverage this into 2020 and beyond.