11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Main Conference Day 2
Tuesday, May 12th, 2020
6:10 PM SSON 2020 Impact Awards
Your SSOW Impact Awards 2020 Judging Panel:
Bobby Abrahams Vice President Finance Transformation, AstraZeneca
Joanne Griffin, EMEA Accounting Operations Director, LinkedIn
Kay Flynn, General Manager Global Business Services, Eli Lilly
Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew
Grace Winters, SSC Director, Abbott
Andrew Parris, Director of Shared Services, Tarmac
Kamila Grembowics, Senior Vice President Global Business Services, Adidas
Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres
Mike Stops, Group Director Service Centres, NSG
Irina Chernousenko, GBS Consultant, JLL
Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania
Main Conference Day 3 & Masterclasses
Wednesday, May 13th, 2020
12:00 PM Interactive Panel Discussion: From efficiency to experience: What does it take to make the paradigm shift?
· Creating a “Wow” experience for customers: what are the effective tactics to do that?
· How to take a consumer driven approach in technology implementation?
· How does empathy and design thinking improve customer experience in shared services model?