Curious how your SSO/GBS performance compares to some of the most respected operations in the industry? In this session, we’ll spotlight SSON Research & Analytics’ exclusive Top 20 Most Admired SSO/GBS Benchmarking metrics. Two Top 20 GBS will share strategies that help drive their performance with reference to selected Top 20 benchmark metrics. Join us to gain benchmarking insights from Top 20 Most Admired Shared Services leaders as they share:

• How they’ve driven performance across key process areas—from Talent to Automation and Finance 
• What makes them stand out as Most Admired
• Practical lessons and KPIs you can apply to accelerate your own maturity curve

This isn’t just a look at the data—it’s a celebration of operational excellence, a live benchmarking experience, and a chance to uncover the untapped potential in your own SSO/GBS.

As leading Global Business Services (GBS) organisations set their strategies for 2025 and beyond, developing advanced capabilities in new spaces has become a top priority - and Global Capability Centres (GCCs) are emerging as an additional mechanism to enable this journey. But are these centres merely a rebranding of GBS, or are they truly game-changers in the way organisations build and scale capabilities? Join this panel discussion to hear from GCC leaders as they share their strategies and insights:

·       What truly distinguishes Global Capability Centres from GBS models - and what are the advantages?

·       How do you determine if the GCC model aligns with your business goals?

·       How to best leverage GCCs to build deep, transformative capabilities across functions

·       Why might Global Capability Centres be your key to unlocking value from digital transformation?

·       How do you sell this concept within your GBS organisation and to stakeholders across your business?