NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Rachel Oosterwijk

Head of Service Management GBS Swarovski

Rachel Oosterwijk is a seasoned professional with 20+ years of experience in FMCG, Apparel, and Jewelry. Currently, she serves as the Head of GBS Service Management at Swarovski Crystal Group. Rachel has a strong background in Order-to-Cash processes, global project management, and system improvements. Fluent in four languages, she is known for her technical mastery and communication skills. Rachel has successfully led various global initiatives, including the implementation of SAP systems and the development of performance management frameworks. Her dedication to customer excellence and continuous improvement is evident throughout her career.

Check out the incredible speaker line-up to see who will be joining Rachel.

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