11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Agenda Day 3
Wednesday, May 15th, 2019
In today’s agile, customer-centric world, SSO leaders need to be able to exhibit skill sets beyond the traditional and transactional. The ability to respond
quickly to fast-changing external factors, to create collaborative, innovative and cultures across global organisations is critical for a forward-looking Business Services professional. In this session, discover how to create a team and a culture of business innovators, and how to create not only a culture of continuous improvement, but a company culture that thrives off of service excellence. Hear from Edoardo Peniche, Managing Director of
Avis Budget Group Global Shared Services, and Rahul Malhotra, Director of Service Delivery, about how they are looking at the transformation of their internal capabilities as their wider industry transforms into the realm of driverless cars. As their customer transforms, learn how they are ramping up their value-add capabilities, redefining their leadership, looking at elements such as crowdsourcing recruitment, and enhanced training and development to create the leaders of tomorrow. In this session, participants will discuss the core competencies required in an ever-changing SSO environment, and will leave the conference with solid takeaways about how to build a SSC team that excels, and how to develop your own leadership capabilities into the 2020’s.