Shared services O2C and AR teams face constant pressure to collect cash faster, reduce Days Sales Outstanding (DSO), and manage increasing invoice volumes without adding headcount. While most teams already rely heavily on automation, they still spend time manually managing exceptions and chasing follow-ups because most automation tools are rule-based and rigid, leading to incremental automation without real business value.

This workshop explores how Shared Services O2C and AR teams can adopt agentic AI to drive real business impact. It will cover where AI agents deliver the most value, how they integrate with existing systems, and how to maintain control and compliance. Attendees will leave with a clear understanding of how AI agents can reduce DSO and save time.

• Where agentic AI delivers the fastest impact across the O2C and AR lifecycle

• How AI agents work with your ERP, billing tools, and inbox workflows

• How to set up AI safely, with proper approvals, human-in-the-loop, audit trails, and rules for exceptions

• Real examples showing faster collections, lower DSO, and time saved for your team