Achieving end-to-end process efficiency requires a deep understanding of the impact across the Order to Cash (O2C) cycle and identifying reasons for underperformance. This panel will explore how to transform the GPO role from an operational focus to strategic leadership, aiming to identify and prevent revenue loss both internally and externally. 

•          Leverage insights from process mining tools to continuously integrate improvements into the organisations GPO framework

•          Discover the importance of a holistic view of your organisation’s processes in identifying areas of lost revenue

•          Uncover best practices for developing policy and process frameworks that ensure sustained cash flow improvements

As automation and AI transformation deepens, what are the key roles and skills required for the future Finance function? And, more importantly, how are we developing effective strategies and approaches to prepare our teams towards that future?

·       Identifying and curating future-ready digital skillsets: What are they and how do we embed them in the transformation roadmap?

·       Developing your finance team during a talent crunch – using digital pathways and leadership development programmes to grow talent

·       The future skills for shared services: specialists vs. generalists

·       How do we overcome cultural challenges to develop business skills and business partnering capabilities?

·       Cultivating a sense of belonging in the finance team throughout the transformation journey

·       Is it time for virtual centres to grow?

BPO and Outsourcing Partners have been a critical part of the Shared Services and GBS ecosystem. There are many factors to consider when it comes to choosing the right partners and models and the experiences are often mixed. This session will look to share experiences and explore new ways of driving transformational outcomes from your BPO partnerships:

·       Understanding the business objectives and selecting the right service delivery model accordingly

·       Examining the systems, processes and data required to make sure they are fit for purpose

·       How to leverage BPO partners to drive end-to-end process efficiency

·       How do you expand into cutting-edge services around big data, analytics and other innovative solutions?

·       Developing and shaping centres of excellence to build capabilities