11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Robert Weltevreden, Head of Novartis Business Services (NBS) at Novartis

Robert Weltevreden

Head of Novartis Business Services (NBS)

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda

Workshops & Main Conference Day 1

Monday, May 11th, 2020

1:05 PM Setting Course for 2025 and Beyond – Create Your Digitally Enabled Agile Service Agenda

In the opening session of #SSOW2020, hear from Robert Weltevreden about the Novartis GBS vision. Take a look into the future of business services industry, and learn how the DNA of GBS is changing. Learn which tools they have in their “digital” arsenal, and how these are being leveraged in order to deliver demand-driven agile service and a culture of constant innovation and entrepreneurship.