11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Workshops & Main Conference Day 1
Monday, May 11th, 2020
In the opening session of #SSOW2020, hear from Robert Weltevreden about the Novartis GBS vision. Take a look into the future of business services industry, and learn how the DNA of GBS is changing. Learn which tools they have in their “digital” arsenal, and how these are being leveraged in order to deliver demand-driven agile service and a culture of constant innovation and entrepreneurship.