11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Salvatore Russo, GBS Strategy Director at AstraZeneca
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Salvatore Russo

GBS Strategy Director

Check out the incredible speaker line-up to see who will be joining Salvatore.

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Workshops & Main Conference Day 1

Monday, May 11th, 2020

8:45 AM Driving Awesome Customer and Stakeholder Experience in your SSC: Avoiding key pitfalls

Shared services and GBS leaders often have multiple internal customers and stakeholders. While they might not be the customers in the traditional sense, providing them with a superior experience can yield significant benefits for the business, therefore a key area to focus. This workshop will provide a very interactive opportunity to draw experiences and insights from GBS and shared services leaders on what can potentially go wrong in customer and stakeholder experience management so you can avoid them. Learn:
·         How to identify your key customers and stakeholders and understand their expectations?
·         What are the key pitfalls to avoid when pursuing an improved customer and stakeholder experience for in shared services?
·         How can emerging technologies be used to create a better experience for shared services customers?