11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Workshops & Main Conference Day 1
Monday, May 11th, 2020
Shared services and GBS leaders often have multiple internal customers and stakeholders. While they might not be the customers in the traditional sense, providing them with a superior experience can yield significant benefits for the business, therefore a key area to focus. This workshop will provide a very interactive opportunity to draw experiences and insights from GBS and shared services leaders on what can potentially go wrong in customer and stakeholder experience management so you can avoid them. Learn:
· How to identify your key customers and stakeholders and understand their expectations?
· What are the key pitfalls to avoid when pursuing an improved customer and stakeholder experience for in shared services?
· How can emerging technologies be used to create a better experience for shared services customers?