GBS organisations are reassessing long-standing location models. Advances in AI-enabled automation, evolving talent expectations, and rising costs in traditional Tier 1 hubs are pushing organisations to reconsider where work should happen. Is this the moment for Tier 2 and emerging locations to rise? This session brings together leaders who are actively re evaluating their global footprints to discuss risks, opportunities, and what the next generation of location strategy looks like.

GBS Leaders and Location experts will be invited to share their insights and experience.

This session will explore how enterprises can move beyond AI readiness and pilots to build operating models that embed intelligence into day to day execution. It will focus on connecting boardroom ambition with scaled implementation across core functions, and turning AI investments into measurable, enterprise wide business outcomes.

Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Awards Pass Holders only.