NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

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Salvo Russo

Head of Strategy, GBS AstraZeneca

SSOWOMEN Leadership Day & Excellence Labs: May 18th, 2026

4:00 PM A MINI WORKSHOP TO DEMYSTIFY SERVICE MANAGEMENT: FRAMEWORKS, PRINCIPLES AND BEST PRACTICES

This workshop offers a comprehensive framework for designing, implementing and optimising service delivery leveraging strategic service management principles. Join the session to gain insights into the four critical stages of service management: Strategy Definition, Operating Model Design, Service Transition, and Operational Execution. Join Salvo and James to hear practical approaches for creating standardised service catalogues, implementing effective pricing models and establishing robust service level agreements, highlighting the below key steps:

• Taxonomy and service design strategies

• Knowledge capture and process documentation

• Continuous improvement methodologies

• Leveraging technology for service optimisation

• Workforce augmentation and upskilling

Conference Day Two: May 20th, 2026

7:00 PM SSOW EUROPE 2026 IMPACT AWARDS GALA DINNER (By Invitation and Pre-Registration Only)

Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Awards Pass Holders only.

Check out the incredible speaker line-up to see who will be joining Salvo.

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