SSOW - EUROPE’S LARGEST & NO.1 SHARED SERVICES & GBS EVENT
14 - 16 May, 2024 | Estoril Congress Centre, Lisbon, Portugal
Steve Fox
Process Excellence Leader Consider Solutions
Steve Fox has been a Finance and Human Resource Leader for three Fortune 200 companies over the span of 28 years. His industry experience includes; Pharmaceutical, Technology, and Life Sciences, most recently as VP Global Business Services at Thermo Fisher Scientific.
Steve has set up and lead shared service organizations since 1993 in both the Finance and HR functions. His experience includes setting up and leading shared service centers on five continents, both green and brown field, in the areas of Procure to Pay, Order to Cash, Record to Report, and Hire to Retire.
With a focus on driving continuous value and operational effectiveness, Steve has concentrated on developing a workplace culture centered on employee development, stakeholder engagement, data driven insights, and simplifying.
Steve is based in Southern California and routinely travels to all points necessary to connect with his colleagues. For recreation, he enjoys virtually all sports, getting his feet wet in the Pacific Ocean, and collecting vintage vinyl and books.
Pre-Conference Workshops: May 14th, 2024
8:30 AM Global Process Ownership - Delivering Enhanced Value with the “End-to-End” Process Experience
Sharing Best Practices with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring Global Process Owners (GPOs) and Service Delivery leaders with practical models and tools to enhance end-to-end process alignment, innovation and experience across the organization.
The workshop will cover:
· “End to End” Process Context
· “Shift Left” Thinking & Behaviours
· Process Ownership vs Process Enablement
· Expectations, Barriers to Success
· “What Does GOOD Look Like”
· End to End Processes, WIIFM, Defects and Customer Experience (CX)
· The Stakeholder “Coalition”
· Stakeholder Segmentation, Communication, Cadence
· The “End to End” Process and “Experience Ownership” Playbook
· Summary & Conclusions
Check out the incredible speaker line-up to see who will be joining Steve.
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