03 - 05 May, 2021 | Estoril Congress Center, Estoril, Portugal

Steve Rudderham

Head of Global Business Services AkzoNobel

Results-oriented Global Operations Executive with 20 years of experience in developing and leading high performing teams, on the ground, in Europe, USA, India, and Latin America. Skilled at creating and executing transformational strategies that drive revenue growth, operational efficiencies and maximize employee engagement across multi-site operations. Achieved quality, productivity, and customer service excellence, enabled by digital transformation. Self-motivated thought leader with excellent business acumen, relationship building and communication skills. Proven success in executing both growth and cost initiatives. Extensive Six Sigma experience transformed into passionate focus on a metrics driven culture in operations.

Main Conference Day 2

Tuesday, May 12th, 2020

9:40 AM Keynote Panel: How are leading GBS and Shared Services Centres Driving Enterprise Transformation

Today’s companies compete at the level of ability to change and the speed of it. Industry wide transformation are taking place on daily bases. How are sharing services and GBS organisations supporting business strategies and leading these transformation are not only critical to shared services organisations but to the entire company. Hear from top level GBS and shared services leaders on strategies and tactics that they are implementing to drive this:

· Connecting and aligning with the mothership vision

· Building the process backbone for the company to set the foundation for transformation

· Establishing shared services as the next-generation incubator for digital, automation and AI capabilities

· Becoming the data hub and nerve centre to support business strategy decision making

· Becoming the talent incubator: Developing and exporting talent to other areas of business

3:30 PM Case study: Driving step-change towards processes, systems and capabilities through the Global Process Model

· How is AkzoNobel leveraging Global Process Model to drive end-to-end processes and customer experience

· How is Global Business Services playing a key role in the Global Process Model

· Addressing key challenges around Global Process Model with an aligned goal

4:40 PM Interactive Panel: A people first approach to address leadership and talent challenges in GBS

GBS and shared services are about people. GBS organisations are increasingly realising the power of a people first approach in addressing key talent challenges.

· The power of the developing a people first strategy

· Effective learning and training opportunities for career advancement

· How can GBS build a strong pipeline and become the talent incubator for the company

Check out the incredible speaker line-up to see who will be joining Steve.

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