08 - 11 September, 2020 | Estoril Congress Center, Estoril, Portugal
Sumit Mitra, Chief Executive Officer at TESCO Global Business Services
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Sumit Mitra


Chief Executive Officer
TESCO Global Business Services

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda

Workshops & Main Conference Day 1

Monday, May 11th, 2020


10:45 AM Next Generation Services: Taking Your Service Delivery Organization to the Next Level

Value creation falters when things are stagnate. So, it is essential to increase offerings in a manageable framework and rethink a traditional view of shared services.
In this workshop, participants will:
·         Create an outline for digital strategy
·         Map out sustainable governance structures for Intelligent Automation
·         Identify ways to continue to expand Centers of Excellence (CoEs)
·         Examine additional ways to expanded to regional or global delivery models
·         Evaluate ways to launch predictive and prescriptive analytics
·         Dissect ways to achieve business customization without losing efficiency
Tangible Takeaway: Head back to your office with a clear outline for digital, for AI, and for your SSO value expansion

Main Conference Day 3 & Masterclasses

Wednesday, May 13th, 2020