·       Choosing the right operating model that fits your business needs: a deep dive into various operating models

·       Defining scope and identifying responsibilities right from the beginning to have a clear role split between the shared services and retained organisation

·       Discover the “need to knows” for location strategy: understand your new market, the talent capabilities and the opportunities for future growth

·       Establish a clear roadmap for change, clarity and vision for your transformation

·       Navigating the initial technological implementation: where do you start?

·       Focusing on service excellence and customer-centricity to build your competitive edge

In recent years, we have seen some companies re-evaluating their commitment to GBS. With Generative AI setting to disrupt process management and general workspace, what does this mean for the GBS operating model? Do we need more reasons to justify the model, or will this make GBS an even more prominent strategic asset? Let’s hear from the leaders that have been nominated or recognized as the world’s best GBS organisations.

·       Building the business case for GBS in the era of digital and Generative AI

·       Are we achieving true cross functional synergies with GBS?

·       How can GBS reinvent value creation in the digital age?

·       What is the future operating model for the best-in-class GBS organisations?