NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

VIEW 2026 AGENDA

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Tim Palmer

Head Business Transformation and Customer Experience Insulet Corporation

Head of Integrated Solutions and Consulting, hired as one of top 350 executives at Novartis • Over 30 years’ experience in GBS, sourcing and consulting across a wide range of industries • Track record of managing cross-domain capabilities for Novartis Business Services, a 11,000-person GBS • Broad experience as an external LT member in designing and building GBS at Unilever and GSK • Deep experience as a partner in several consulting companies, specializing in sourcing, particularly HR and BPO

Conference Day Two: May 20th, 2026

7:00 PM SSOW EUROPE 2026 IMPACT AWARDS GALA DINNER (By Invitation and Pre-Registration Only)

Recognising excellent work and celebrating achievements is hugely important for the community, especially at a time like this. SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives. Tonight is the night we reveal who the winners are for this year and celebrate with them! This year’s awards will be a night to remember! The Awards Ceremony will be presented at the exuberant off-site Gala Dinner, attended by hundreds of SSOW VIPs and attendees, designed to help us network, unwind and celebrate with the best of the best from the industry. Attendance by invitation or for Awards Pass Holders only.

Check out the incredible speaker line-up to see who will be joining Tim.

Download The Latest Agenda

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