As GBS models expand beyond finance, HR, and IT into supply chain, commercial, and innovation functions, understanding where the industry truly stands has never been more crucial. 

In this high-impact session, SSON Research & Analytics unveils brand-new insights from our 2025 Global State of the Industry, GBS, and Location Strategy surveys—offering the most comprehensive, data-driven view of today’s Shared Services and GBS landscape.

We’ll reveal:

• How GBS is rapidly evolving into a strategic talent hub
• What’s working (and what’s not) in the cost vs. value equation
• How leading organizations are leveraging automation and analytics to accelerate maturity
• The latest location strategy trends, backed by real investment patterns and talent dynamics
• And what these shifts mean for your next strategic move

Whether you’re building foundational capabilities or leading next-gen operations, this session delivers exclusive benchmarking and fresh market intelligence to help you seize the next wave of GBS value creation.