Victoria leads on KPMG’s GBS Corporates within the UK and is the Next Gen Strategy Leader for GBS across all markets. With over 15 years of experience in delivering comprehensive GBS and Finance transformation projects for FTSE 100 companies, Victoria designs and delivers Next Gen Global Business Services, Operating Models, Business Process Outsourcing, and digital transformation projects across EMEA, US, Africa and APAC for a range of front, middle and back office functions and end to end solutions. Being a strategic GBS practitioner, Victoria’s latest innovative thinking has resulted in the creation of KPMG’s Agentic Corporate Services offering and she leads the charge on the go to market capabilities and delivery of this solution. Having wide-ranging experience for Agentic AI deployments at leading global organizations, she supports companies in bringing their GBS structures to the next level of AI-enabled digital maturity and value creation. She is recognized for her ability to cultivate strong client relationships, secure senior stakeholder buy-in and consistently delivers projects to clients’ great satisfaction.
An AGENTIC GBS unlocks the full potential of your enterprise value streams by taking on more complex activities across the business whilst providing more personalised experiences. This session will share how industry leaders are transforming their GBS operating model and service management through a customer-centric design and AI innovation to drive significant improvements in employee engagement and operational efficiency.
Check out the incredible speaker line-up to see who will be joining Victoria.
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