Award Winner 2013: Royal Mail delivers Excellence In Improvement & Innovation

Introduction Royal Mail's shared services group serves 20 business units across the UK, covering 130,000 employees. The organisation won the 2013 SSON Excellence Awards (Europe), and was honoured at the glittering Awards ceremony in Prague earlier this year. The decision to treat Continuous Improvement as a Service Stream in its own right – the trainees were managed centrally and when they had completed their training, were seconded to specific teams to drive improvement on a day to da... To continue reading this story Click Here