Interview with Charanjit Singh, VP, Shared Financial Services, Ontario Power Generation
Ontario Power Generation, following a major technology change, faced somewhat of a crisis: post go live, a number of issues emerged that required immediate attention. The result was not a short-term fix, but a deep dive into root causes. This led to a long-term process improvement initiative that SSON’s judges deemed impressive enough to win the runner-up award for Excellence in Process Improvement.
In this interview, Charanjit Singh, VP of the Shared Financial Services team, discusses end-to-end integration with key stakeholders including supply chain; embracing technology for electronic invoice submission; and the importance of dashboards.
#50%-invoices-no-touch #capacity
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