The Shared Services & Outsourcing Network Editor | 08/09/2015
Interview with Astrid Hartman, SVP GBS – Lufthansa
How to move from an organization that has long been used to decentralised decision-making to one of shared services is a huge challenge. It’s one Astrid Hartman, SVP of Lufthansa’s 2-year old Global Business Services organisation has been working on for a while.
"The new shared model represents quite a culture clash for Lufthansa," she explains. "Don’t forget that this is an organization that has been developing on...
To continue reading this story Click Here
Upcoming Events
Shared Services and BPO Week Philippines 2025
August 12 - 15, 2025
Shangri La The Fort, Manila, Philippines
Register Now |
View Agenda |
Learn More
Shared Services & GBS Select Executive Leadership Summit
September 15 - 16, 2025
Houston, TX
Register Now |
View Agenda |
Learn More