From Decentralisation to Centralised GBS: Lufthansa, Two Years into the Journey




Interview with Astrid Hartman, SVP GBS – Lufthansa How to move from an organization that has long been used to decentralised decision-making to one of shared services is a huge challenge. It’s one Astrid Hartman, SVP of Lufthansa’s 2-year old Global Business Services organisation has been working on for a while. "The new shared model represents quite a culture clash for Lufthansa," she explains. "Don’t forget that this is an organization that has been developing on...
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