G6 Europe: Clients need to step up

Ritesh Idnani, COO, Infosys BPO G6 Panel Member, Shared Services & Outsourcing Week Europe, 2011 When you consider the three "legs" of a BPO relationship – advisor, provider, and client – it’s on the client side that there is room for development, in terms of "maturity, says Ritesh Idnani, COO of Infosys BPO. There is still too often what he calls a "misalignment of expectations," causing disappointing results. There are three requirements, on the client side... To continue reading this story Click Here