G6 Europe: Clients need to step up
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Ritesh Idnani, COO, Infosys BPO
G6 Panel Member, Shared Services & Outsourcing Week Europe, 2011
When you consider the three "legs" of a BPO relationship – advisor, provider, and client – it’s on the client side that there is room for development, in terms of "maturity, says Ritesh Idnani, COO of Infosys BPO. There is still too often what he calls a "misalignment of expectations," causing disappointing results.
There are three requirements, on the client side...
