Michael Zeoli

Partner Scottmadden

Michael Zeoli is a Business Transformation Partner with 20+ years of extensive commercial and consulting services experience, driving complex transformations for Fortune 1000 and mid-market companies. Executive leadership expertise integrating people strategy, process, technology, and AI-driven data analytics to deliver measurable business outcomes. He specializes in operating models, HR service delivery, shared services, cloud technology, GenAI, intelligent automation and customer experience, HR transactions (mergers & divestitures), and managed services across HR operations, technology, and Recruitment Process Outsourcing (RPO).

Monday, June 8, 2026: Workshop Day

9:10 AM Workshop A: From AI Pilots to Enterprise Impact: How to Scale Digital Labor

Digital labor is already reshaping how work gets done. However, most organizations are stuck between AI experimentation and enterprise-scale execution. AI agents and point solutions are not only performing rules-based work, but they are setting foundations of strategic and judgement-heavy work. In short, AI is transforming and flattening operating models. While pilots grow, few companies have a clear path to prioritize use cases, show deep value, and scale with clear governance and controls.

What We'll Cover

Where AI is changing service delivery and operating models
How work is shifting and enabling more proactive, AI-driven services and operational work
How to prioritize and prepare to show value. Identifying high-value use cases, quantifying ROI, and making trade-offs
How to scale with focus and governance. A framework to move from pilots to enterprise impact

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

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