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Shared Services & GBS Select is coming to Orlando, FL this March 25 - 26! We're bringing together 40 Heads of Shared Services and GBS from companies like Merck, Tropicana, Iron Mountain, LEGO and Lululemon, who have budget authority, a near-term project and a budget of at least $1 Million for external solutions. View the agenda to learn more!

Take a look at the sponsorship prospectus and see exactly the types of solutions our executive audience is coming to meet with including:

How S&P Global balanced one experience with 44 sets of rules

Global Consistency, Local Reality: Scaling Parental Leave Across 44 Countries How S&P Global balanced one experience with 44 sets of rules Designing a global parental-leave journey isn’t about picking a tool - it’s about separating a consistent core from country-by-country nuance, then keeping both current.

This concise guide distills Tiffany Clark’s playbook for scaling parental leave across 44 countries - covering product mindset, configure-over-customize guardrails, knowledge in the flow, clear human handoffs, and what’s next with AI nudges. Use it to:

✅ Apply a simple model for global baseline + governed local addenda

✅ Reduce technical debt by favoring configuration and reusable patterns

✅ Embed guidance where work happens and cut avoidable tickets

✅ Set smart triage rules (e.g., “>3 exceptions = human”) and measure impact with time × volume + sentiment

In today's fast-paced HR landscape, managing employee expectations during transformations is crucial for success. Transitioning from informal methods to a centralized support system, while challenging, offers clear benefits.

Gain exclusive access to insider strategies in the newly released Thought Leader Interview with Karen Keenan, SHRM-SCP, Sr. Director HR Shared Services, Envision Healthcare. What this interview covers:

• Enhancing employee experiences
• Improving efficiency through centralized support
• Managing change and communication
• Using feedback loops for continuous improvement
  

Unlock insights from HR thought leaders. Explore the critical role of building future leaders in HR shared services through exclusive interviews with industry experts. Mercedes Sullivan, VP of People Transformation at McKinley Companies, and Stephanie Ernsting, Senior Director of HR Shared Services - North America at Amcor, share their valuable insights on overcoming challenges and seizing opportunities.

Key themes of the Interviews:

• Utilizing Technology and Social Media: Learn how to effectively showcase the value and potential of HRSS careers to younger generations.
• Mentorship and Coaching: Discover the impact of mentorship on leadership styles and employee engagement.
• Continuous Learning and Development: Explore initiatives to foster a culture of learning and development within HRSS.
• Career Pathways: Understand how to highlight unique opportunities for growth, development, and impact within HRSS roles.
  

Choosing the right event format can be the difference between “nice to attend” and “must-attend with ROI.” This resource breaks down the purpose, audience, experience, and outcomes of SSON Select and SSON Conference so you can confidently decide what fits your priorities this year.

What you’ll get inside:

• A clear comparison of Select vs. Conference at a glance
• Which format is best for leadership alignment, pipeline-building, benchmarking, and strategic planning
• What to expect from the room: attendee mix, engagement style, and discussion depth
• How to decide based on your goals, timeline, and stakeholder needs
• When it makes sense to leverage both formats across the year
  

The content piece Top Priorities Shaping Shared Services and GBS Leadership in 2025 explores the emerging trends and challenges in Shared Services and GBS, based on insights from 50 senior executives. It highlights the transformative impact of generative AI, RPA, and machine learning in streamlining operations, enhancing customer interactions, and optimizing business processes. Leaders are also focusing on customer-centric innovations, workforce transformation, and driving efficiencies through automation and analytics, while balancing cost pressures and innovation.

The report offers actionable strategies for leaders, such as piloting AI technologies, improving process transparency, and integrating productivity metrics. It also emphasizes the importance of governance and compliance when adopting new technologies. Looking ahead, the piece promotes the Shared Services & GBS Select Executive Leadership Summit in March 2025 as a key event for leaders to explore these trends, share insights, and collaborate on shaping the future of the industry.

This article explores how shared services organizations can future-proof their workforce by adopting a skills-first approach. It emphasizes the importance of right-skilling and upskilling to address immediate operational needs and prepare for evolving industry demands. Through real-world examples and insights into leveraging AI and automation, the piece showcases strategies to foster resilience, drive innovation, and create inclusive growth opportunities.

Remember Steve Job's great advice: "Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves."

Although you probably struggle with the chaos created by the sheer amount of your stored data, there is a path you can take to make sense of it all. By starting with your business goals and working back to the gaps in your customers' experiences, you can uncover many opportunities to use data insights to grow sales and improve customer experiences.

Customer demand for a seamless and effortless experience will only continue to grow.

• How should you organize your data?
• What can your customers tell you?
• What should you know about data management, technology, and insights?

This report lays out the considerations to enhance your efforts and provides next best action steps to enable all roles to focus and take action quickly to maintain and exceed customer expectations.

Check out the Past Attendee Snapshot for the Shared Services & GBS Select Executive Leadership Summit for a look at who attended the Select last year! Get an idea of who you can network and benchmark with and see if this Select is right for you.