5 HR Shared Services Executives on Current Priorities, Challenges, & What’s Next

Ever wish you could get inside the minds of other HR Shared Services leaders? Good news, we asked, and they answered. In our exclusive Q&A article, “5 HR Shared Services Executives on Current Priorities, Challenges, & What’s Next,” we sat down with senior HRSS leaders to uncover how they’re navigating today’s biggest shifts in HR operations.

Here’s a sneak peek at what you’ll learn:

• AJ Golden (Sr. Director, Global Payroll & HRSS, Edgewell Personal Care) on maximizing operational efficiency and enhancing teammate experience, even on a tight budget.
• Astrid Whitley (HR Director – HR Central) on building a culture of service excellence and where AI tools make the biggest impact.
• Tom Nesteruk (SVP HR/Associate Chief People Officer, AdventHealth) on end-to-end AI integration and delivering a consumer-grade employee experience.
• Max Dubroff (Sr. Manager of HR Solutions, Sandia National Labs) on why human connection still matters, and how bots can support it.
• Tom Sterling (VP, People Solutions Operations, Cox Automotive) on training “utility players,” and blending automation with human touch.