In partnership with SAP Concur, IQPC Australia produced the 25th Year of Shared Services & Outsourcing in A/NZ Benchmarking Report to highlight the extraordinary transformation successes our community has accomplished in the last 25 years.

The survey data highlights how A/NZ shared services executives must leverage automation to identify key challenges related to shifting operating models and process improvement, pivot workforce strategies to facilitate a hybrid role between people and technology and digitise data to improve data quality and strengthen automation implementation.