SSOW ANZ 2026: The Next Frontier for Shared Services

"Great to participate in the 28th Shared Services & Outsourcing Week Australasia, discussing the challenges and opportunities facing Global Business Services (GBS) and share learnings to create business value, drive better experience outcomes and do it both now and into the future. Thank you to my fellow panelists, keynote speakers, the organising team and our passionate event Chair Melissa Guy. Always great to engage in conversations across different industries, countries and perspectives with senior GBS and technology leaders. Looking forward to continuing the conversation with the amazing group of GBS and technology leaders!"

"To all those who attended, thank you all for your incredible energy, insights, and engagement over the past two days. Together we have actively begun to define the future of shared services and GBS. We tackled head-on the critical questions of where Shared Services needs to operate and, crucially, how we achieve success in this rapidly evolving environment. A powerful theme has resonated throughout our discussions: the absolute necessity of transitioning from a transactional service provider to a strategic value driver, and how this is a core unlock in thriving in today's dynamic business landscape. And the energy around technology has been undeniable"

“We are proud to share the insights from #SSOWANZ, where Praveen Sasidharan, our Chief Insurance Services Officer, contributed to a dynamic panel discussion on aligning global trends with local execution in shared services. Celebrate with us this impactful dialogue that highlights the evolution of shared services. Let’s continue to drive transformation and innovation together. Join us. Let’s care for tomorrow.”

“This was such a great opportunity to share insights and experiences. The collaboration and candour of the #SSONANZ community made this a truly special event.”