The Largest and Longest Running SS&O Event in Australasia!

01 - 03 June, 2020 | Melbourne, Victoria

Team Work Makes The Dreamwork! The more you send the more you save, take up to 25% off your tickets when you send your whole team.

Transformation is at the forefront of everyone’s mind in the back office. The most important question everyone is asking the back office is “how does Shared Services stay relevant in an automated future?”

The biggest challenges we are facing in the back office are:

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Ensuring you have the right people, skills and culture to champion change

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Utilising process excellence, automation and analytics for efficiency and to take your shared services to the next level

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Creating an intelligent automation strategy for the future of shared services

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Designing an operating model to accelerate robotic process automation (RPA) and artificial intelligence

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Involving the customer to deliver better experiences, value and a competitive advantage


Expert Speakers


Case Studies




Workshops and Site Tours


World’s Leading SS&O Event

Our Inspiring Speakers

Expert Content

Shared Services & Outsourcing Week 2018 Post Show Report

Didn't get a chance to attend SSOW in 2018? Or just want to review some of the highlights and recap what went down at the event? ...

State of the Shared Services Market Report 2019: Australia & New Zealand Edition

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based ...

Effective Automation Deployment: How to plan for automation hurdles in order to scale successfully

Ahead of Shared Services and Outsourcing Week 2019 we chat to Adrian Iaiza, Robotic Process Automation and Operational Excellence Lead at insurers, TAL ...

What Our Attendees Had to Say...