Professional GBS® Certification is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s. That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership.
Why Get Certified in GBS?
The Professional GBS® module certification course takes place on Generative AI for Shared Services & GBS Pre-Conference Day in Houston, TX. Attendees will join a classroom-style training led by experts who developed and executed the world’s most successful GBS. The trainers bring real-world situational studies and interactive teaching styles. The full-day course from 9-5 includes breakfast, lunch and a post-training reception. Upon successful completion of the course, a Professional GBS® module certification is provided.
Service Management covers all aspects of defining, building and running Services for the business. These topics are critical for running an effective, efficient service organization. This course uses the brand building framework of Who we serve, What we do and How we meet the business need and teaches how to focus on value delivery.
Gen AI attendees who wish to include the Professional GBS® Certification Day in their pass can do so at a discounted rate of $1,199. If you would like to only attend the Professional GBS® Certification Day, the full price is $1,499. Purchase your ticket here.