Panel: Unlocking the GenAI Treasure Chest: Practical Applications for Shared Services Leaders 

Shared Services leaders are increasingly talking about the transformative potential of GenAI but what does that really mean? It means reshaping customer experiences to optimize operating efficiencies. It means leveraging GenAI applications to open doors to innovative service methodologies and data-driven decision making! According to SSON Research & Analytics, SSOs are already pursuing use cases such as analytics and insights generation, and unstructured data classification. This session highlights practical applications, ranging from optimizing productivity and creativity, to providing inputs for smarter decision-making.  

• Gain a clear understanding of how GenAI can be applied in a Shared Services settings 
• Explore how GenAI can be leveraged to optimize workflows and unleash the creative potential of your teams. 

The implementation of Generative Artificial Intelligence (GenAI) and its impact on shared services has sparked a debate about responsibility. Should IT, functional leaders, or innovation accelerators take the lead? This session explores the strengths and weaknesses of each approach, considering factors like technical expertise, domain knowledge, and change management capabilities.