Generative AI for Shared Services & GBS
Main Conference Day Two - Thursday, September 19, 2024
7:50 am - 8:50 am
Networking Breakfast
8:50 am - 9:00 am
Opening Remarks
Doug Shannon -
Global Intelligent Automation and GenAI leader,
PSI CRO
9:00 am - 9:50 am
The Responsibility Debate: GenAI Implementation and Shared Services
Kishore Koduri -
Senior Director, Enterprise Architecture & Shared Services,
Ameren
The implementation of Generative Artificial Intelligence (GenAI) and its impact on shared services has sparked a debate about responsibility. Should IT, functional leaders, or innovation accelerators take the lead? This session explores the strengths and weaknesses of each approach, considering factors like technical expertise, domain knowledge, and change management capabilities.
9:50 am - 10:30 am
Gen AI Opportunity Spotlight
This session highlights how generative AI is revolutionizing SSOs by diving into how generative AI can be applied to various SSO functions.
10:30 am - 12:10 pm
Networking Break
11:10 am - 11:40 am
Use Case: From Text to Action: How to Utilize GenAI to Mine Gold from Meeting Transcripts
Learn to harness the power of AI-driven transcript analysis. Explore how GenAI helps glean crucial insights from vast amounts of textual data. See how to leverage this intelligence to gain financial insights, optimize strategies, and stay ahead of the curve.
- Extract data from text data to provide valuable insights that may otherwise be overlooked.
- Improve decision making by uncovering hidden patterns and trends.
- Identify text-heavy processes that could benefit from GenAI implementation.
11:40 am - 12:10 pm
Use Case: From Data to Insights: How PepsiCo Leverages GenAI to significantly streamline R&D processes
Ricardo Wolf -
Vice President, Global Business Services/ Digital Factory,
PepsiCo
This session dives into PepsiCo's Digital Factory Team's groundbreaking collaboration with their R&D department. They're harnessing the power of GenAI to unlock a new frontier in R&D content summarization and knowledge creation. Get a glimpse into the future of R&D and learn how to bridge the gap between lots of structured and unstructured data and real knowledge content!
- Explore how the core principles of PepsiCo's approach using GenAI can be adapted to other functions within Shared Services
- Unlock the potential of GenAI across different departments through similar cross-functional collaboration.
12:10 pm - 1:10 pm
Networking Lunch
1:10 pm - 2:10 pm
Panel: Navigating the Black Box: GenAI Adoption with Data Privacy, Guardrails, and Ethical Considerations
Dhruval Shah -
Head of Robotics Center of Excellence - New Technology Development & Innovation,
AT&T
Ricardo Wolf - Vice President, Global Business Services/ Digital Factory, PepsiCo
Deepa Abi - Head of North America GBS, The Kraft Heinz Company
Subbiah Mahalingam - Vice President, Digital Transformation, BD
Explore the essentials of responsible GenAI adoption, emphasizing collaboration with BPO providers. This session highlights critical aspects, focusing on data privacy, guardrails, and ethical considerations. Receive examples of a robust framework, building upon existing governance models for transparency and trust. Learn how Shared Services serve as a central coordination point, navigating the complexities of the GenAI “black box” and fostering enterprise-wide responsible practices.
- Establish practices for data collection, storage, privacy, and ethical data use
- Learn how to make deliberate choices in architecture and development
- Consider alignment with internal and external stakeholders
Dhruval Shah
Head of Robotics Center of Excellence - New Technology Development & InnovationAT&T
2:10 pm - 2:50 pm
Use-case: From Rejection to ROI: Google HR's Success Story with GenAI
Jon Eisenstein -
Former Product Group GM,
Google
Turn rejections into results! This session unveils Google HR's triumph in utilizing GenAI to discover valuable insights from previously discarded job applications. We'll delve into the process of comparing these applications with data from successful employees, uncovering new talent indicators. This innovative approach boasts a phenomenal 168-million-dollar ROI, demonstrating the transformative power of AI in talent recruitment.
- Unlock the value of untapped data sources that are often overlooked.
- Recognize the tangible ROI and create a business case for GenAI Adoption.
- Rethink traditional business processes.
2:50 pm - 3:20 pm
Beyond the Basics: GenAI When will GenAI Show its Full Potential in Shared Services & GBSOs?
Samir Bagri -
Vice President, Transformation,
CBRE
Eleodor Sotropa - Senior Director, Global Leader GBS AI Accelerator Team, P&G
Jon Eisenstein - Former Product Group GM, Google
Shared Services are poised for a transformative leap with the integration of GenAI. Join us for a thought-provoking exploration of the future of GenAI in Shared Services & GBS. We'll delve into advanced applications, emerging trends, and strategies for building future-ready functions equipped to harness the full potential of this transformative technology.
- Delve into sophisticated future GenAI applications within Shared Services & GBS.
- Explore emerging trends developing in GenAI.
- Build a strategy to prepare for the future.
