HR Shared Services & Outsourcing Week 2025 Conference

June 2025 | Florida

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How NASA is Making the Most of Intelligent Automation

Jim Walker is the Services Portfolio Manager at the National Aeronautics and Space Administration (NASA) Shared Service Center (NSSC). We sat down with him to discuss:

Innovative technology solutions implemented into NASA and the hurdles that were encountered
Examples of the successes NASA has had with implementation of intelligent automation
How the NSSC is preparing to offer bots as a service via its Housing and Utilizations of Bots team
Where the future of intelligent automation is headed in the next 2-5 years

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