Main Day One: Tuesday, June 9, 2026

As HR Shared Services leaders, we know efficiency and seamless delivery are at the heart of everything we do, and for good reason. Streamlined processes mean faster turnaround times, better service experiences, and meaningful cost savings. But too often, that’s where the story ends. Our process-focused mindset can make it difficult to communicate our broader impact on the business.

As HR Shared Services continues to scale up automation, one truth remains: efficiency doesn’t automatically equal satisfaction. Employees expect speed and understanding with quick resolutions that feel personal. How can we design processes that deliver both efficiency and empathy? Let’s move beyond the theory of balancing tech and humanity to the real work of embedding empathy into operations. Learn how to measure the human experience with your SLAs, design escalation paths that preserve trust, and use data to predict when an employee needs a human touch.  

HR Shared Services sits on a wealth of data. Yet too often, that information is used only to prove efficiency or cost savings. The real opportunity lies in using it to influence business decisions and drive measurable outcomes across the enterprise. Evaluate how HRSS leaders are transforming operational data into actionable insights that improve retention, performance, and productivity. From building dashboards that drive decisions to telling the story behind the numbers, Learn how to position HRSS as both a performance engine and a strategic intelligence hub for the organization. 

Transformation is the buzzword that never fades. From the belief that automation will fix everything, to the idea that centralization equals efficiency, HRSS leaders are often fighting against outdated assumptions that can derail progress before it begins. In this fast-paced and interactive panel, HR Shared Services executives will each tackle one of the biggest misconceptions holding the function back and share the reality they’ve learned through experience. You’ll walk away with practical insights, lessons learned, and a fresh perspective on what modern HR transformation actually takes.

Possible Myths to Debunk:

“Centralization is the same as transformation.”

“Shared Services is just about cost savings.”

“Standardization kills innovation.”

“HRSS maturity means bigger teams and more tech.”

Join us for a dynamic and interactive session where we'll dive into the latest HR trends and challenges. This unique activity will have you moving around the room to express your agreement or disagreement with a series of provocative statements. How it works: We'll present a variety of statements related to HR best practices, emerging trends, and industry challenges. Based on your stance, you'll move to a designated area in the room. Once everyone has positioned themselves, we'll facilitate discussions within the group. Share your perspectives, challenge assumptions, and learn from your peers.