Charnay Mothershed

Sr. People Operations & Human Resource Shared Services Manager ASML

Main Day Two: Wednesday, June 10, 2026

11:20 AM Human Process Design: Where Lean Meets Behavioral Science

Often times as process experts, we can prioritize efficiency over employee experience. But true efficiency happens when processes are designed for the people who use them. In HR Shared Services, applying human-centered design principles to continuous improvement helps ensure that every step is intuitive, efficient, and drives measurable outcomes. In this session, we’ll explore how HRSS teams are blending Lean methodology with behavioral science to simplify employee interactions, reduce errors, and increase adoption. You’ll learn how to apply journey mapping, friction analysis, and user testing to improve process performance — not just satisfaction.

Includes 15 minutes of open discussion and q&a.

Check out the incredible speaker line-up to see who will be joining Charnay.

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