Crystal Carter

Crystal Carter

Founder GBS Transform Ops

Main Day One: Tuesday, June 9, 2026

4:10 PM Panel | Myth-Busting HRSS Transformation

Transformation is the buzzword that never fades. From the belief that automation will fix everything, to the idea that centralization equals efficiency, HRSS leaders are often fighting against outdated assumptions that can derail progress before it begins. In this fast-paced and interactive panel, HR Shared Services executives will each tackle one of the biggest misconceptions holding the function back and share the reality they've learned through experience. You'll walk away with practical insights, lessons learned, and a fresh perspective on what modern HR transformation actually takes.

Possible Myths to Debunk:

"Centralization is the same as transformation."

"Shared Services is just about cost savings."

"Standardization kills innovation."

"HRSS maturity means bigger teams and more tech."


Includes 15 minutes of open discussion and q&a.

Check out the incredible speaker line-up to see who will be joining Crystal.

Download The Latest Agenda