Reports, Articles, & Whitepapers

Intelligent Automation 2022 Outlook Annual Report

Intelligent Automation 2022 Outlook Annual Report

The COVID-19 pandemic has spurred organizations of all kinds to not only increase their investments in automation, but completely reimagine every aspect of their business from IT infrastructure to customer service delivery to how they manufacture their products. While in the past, people talked a lot about cutting-edge solutions such as AI, intelligent automation and computer vision, we’re now starting to see them in action.

Read the Intelligent Automation 2022 Outlook Annual Report to discover how organizations are not only leveraging advanced business automation to reduce costs and increase productivity, but create new ways of working, innovating and driving growth.

AI, Data & Analytics 2022 Outlook Annual Report

AI, Data & Analytics 2022 Outlook Annual Report

The modern world runs on data. From dictating what content we consume to calculating mortgage rates to matching people on dating apps, data shapes not only our lives, but the societies in which we live. Likewise, major tech companies like Facebook, Apple and Google are spinning the 1.7 MB of data created every second into literal gold and growing into some of the most profitable companies this world has ever seen.

In order to shed light on how organizations are envisioning their 2022 data strategies, we surveyed 200+ data, analytics and AI leaders to uncover:

  • How data and analytics budgets have evolved YoY
  • Top enabling tools, technologies and solution providers
  • The emerging challenges and strategic priorities that will define 2022 and beyond
  • Plus more!
Top 5 Advances in Intelligent Automation to Watch

Top 5 Advances in Intelligent Automation to Watch

Intelligent automation is ramping up with more and more advancements each year. Allowing the modern business world to advance with it faster than ever before. In this article, we cover the top five advancements that anyone should be keeping an eye on. Will these advancements truly take off and change the business world forever. Will they alter how your business runs its day-to-day operations? Are you already experiencing them?

The future of intelligent automation is one that will be at the forefront of all future business dealings. We will forever be implementing new advances in this field. The only thing to ask now is, how fast are these advancements going to speed up?

The State of Intelligent Automation Global Market Report H1 2022

The State of Intelligent Automation Global Market Report H1 2022

Download this report for an overview of automation in action today. This report leverages the results of an SSON Research and Analytics survey conducted in Q2 2022, and highlights automation at work in today’s GBS and shared services. Read the report to learn how automation supports strategic GBS and how to break the unstructured/semi-structured data barrier.

2022 State of Industry IA Market Report: Automation All Grown Up

2022 State of Industry IA Market Report: Automation All Grown Up

In follow up to his 2021 market report, Lee Coulter discusses the urgent need to change the way we think about service delivery with IA. The 2022 State of Industry IA Market Report covers the changing nature of employee roles and expectations and how RPA is delivering more value than ever through recombinant innovation. It also includes a case study into how Coca Cola Florida is spurring business growth with workflow mapping and automation.

IA Global Market Outlook Report: End-to-End Transformation for Business Processes

IA Global Market Outlook Report: End-to-End Transformation for Business Processes

In this report read what shared service professionals are doing to scale automation in their organization, and which solutions are helping them achieve process excellence. Some of the technologies this report touches on include process discovery, hyperautomation, data management, and workflow automation. 

The State of Intelligent Automation Infographic

The State of Intelligent Automation Infographic

Are you curious about what is in store for intelligent automation in 2023? Leveraging the results of an SSON Reasearch and Analytics survey conducted in Q2 2022, we created an infographic that provides a comprehensive overview of your peers' intelligent automation priorities and challenges.

Why Process Discovery Should be the First Step in your Automation Journey

Why Process Discovery Should be the First Step in your Automation Journey

The whitepaper discusses the importance of choosing the right processes for automation and the potential benefits and challenges of implementing Robotic Process Automation (RPA). It suggests that process tools can be helpful in enabling success with RPA by providing a range of options, from manual to more advanced tools, and highlights the benefits of using intelligent process tools such as process discovery. Read the whitepaper to gain guidance on implementing a successful automation strategy.

How Task Mining Can Drive Process Excellence

How Task Mining Can Drive Process Excellence

The report explains that task mining is a process exploration technique that collects real-time user data on how an employee interacts with a process. Despite task mining's effectiveness in providing insights into processes, only 28% of shared service organizations have invested in the technology. Many organizations may not be aware of task mining's impact on preparing processes for automation and observing user productivity. Read on to discover how task mining can help deliver process operations in a remote work environment.

The Future of Work in Global Business Services

The Future of Work in Global Business Services

The article explores different Future of Work (FoW) initiatives and how they apply to Global Business Services (GBS) and the expectations of both employees and organizational leaders. It also discusses the role of digital workflows in FoW strategy and provides insights on what GBS can expect next and how to prepare for it. Read on to explore the FoW and its impact on GBS.

Work/Life 2.0 in the Contact Center

Work/Life 2.0 in the Contact Center

The report discusses the shifting attitudes towards the role of modern workers and the impact of automation on the customer experience, particularly in the context of contact centers. The report argues automation is not a replacement for the soft skills valued in the customer experience and that attended automation can bridge the gap caused by lower employee resources. Read on to gain insight on how attended automation can be used to meet the demands of modern customers while also supporting employees.

The Hybrid Workforce: How to Orchestrate Seamless Collaboration and Workflow

The Hybrid Workforce: How to Orchestrate Seamless Collaboration and Workflow

The report discusses that a successful hybrid work strategy enables employees to access an organization's infrastructure from anywhere in the world, but this can be challenging without the right technologies in place. It also discusses the opportunities for strategic governance in a hybrid work model and how process mapping can help management services get organized. Read on to gain insight on the challenges businesses have faced in establishing a hybrid workforce and the top technologies SSOs need to reach the full potential of a hybrid workforce.

Maximizing Cost Savings Through Intelligent Automation

Maximizing Cost Savings Through Intelligent Automation

Intelligent Automation (IA) has become a game-changer for businesses looking to improve their operational efficiency and reduce costs. In this article, we'll delve into the potential cost savings that IA can generate across different enterprise functions such as finance, HR, procurement, and business operations.

  • IA automates manual and repetitive tasks, saving time and resources for businesses.
  • With IA, businesses can allocate more resources to areas that provide greater value, leading to improved efficiency and reduced costs.
How IA is Revolutionizing Customer Experience Strategies

How IA is Revolutionizing Customer Experience Strategies

By leveraging advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA), IA can transform customer engagement across multiple channels, creating a seamless and personalized experience. Download the article to access real-world examples which demonstrate the various ways in which IA can be leveraged to enhance the customer experience and drive revenue growth.

Optimize Procurement Processes and Add Business Value with IA

Optimize Procurement Processes and Add Business Value with IA

Intelligent automation (IA) has emerged as a game-changing technology that can help streamline and optimize the procurement process, resulting in increased efficiency, cost savings, and improved supplier relationships. Download the article and discover five real-world examples which demonstrate the wide-ranging benefits of IA, from automating purchase requisitions to streamlining invoice processing.

Hyperautomation: The Key to Enhanced IA Solutions

Hyperautomation: The Key to Enhanced IA Solutions

Hyperautomation, which combines artificial intelligence, machine learning, and robotic process automation (RPA), is the next step in the evolution of IA. Download the article to access five real-world examples which demonstrate the potential of hyperautomation to improve operations across industries such as healthcare, finance, retail, manufacturing, and human resources.

Synchronize Process Improvement & IA Strategies to Minimize the Impact of the Recession

Synchronize Process Improvement & IA Strategies to Minimize the Impact of the Recession

By synchronizing IA strategies with process improvement initiatives, organizations can streamline their processes, reduce costs, and increase efficiency. Download the article to discover how intelligent automation can be a powerful tool for organizations looking to minimize the impact of the recession.

Addressing the IA Talent Shortage

Addressing the IA Talent Shortage

The shortage of IA professionals has been a challenge for years, but it has grown dramatically in the past few years. Download the article to look at five real-world examples of IA workforce recruitment and retention strategies that organizations can use to overcome the IA talent shortage.

How Process Mining Changes the Modern Role of the CFO with Signavio

How Process Mining Changes the Modern Role of the CFO with Signavio

The digital transformation of the finance function is happening at an ever-increasing pace. This report covers five areas that contain challenges and opportunities for CFOs: technology, people, the role of the CFO, compliance, and complexity. Read this special report from Signavio and learn how process mining can: 

  • Lay the groundwork for decreased costs and increased productivity through automation
  • Provide the raw data needed for finance workers to support managerial decision-making 
  • Serve as an information-gathering mechanism, distributing data and conclusions across teams
  • Quickly and easily identify non-compliant behavior within an organization’s processes
  • Help you understand how your business processes are executed and flow in the real world

To receive a copy of the report directly email enquiryiqpc@iqpc.com.

AI & Intelligent Automation Market Report Q4

AI & Intelligent Automation Market Report Q4

Dive into the state of the industry with the year ending AiiA Network Market Report for an overview of how the top thought leaders executed their strategies and their results. To receive a copy in your inbox, please email enquiryiqpc@iqpc.com.

SSON’s “How to” Guide to Process Discovery

SSON’s “How to” Guide to Process Discovery

Automation, or RPA, is driving significant opportunities for digitization across processes and the enterprise. One of the challenges and a common stumbling block, however, is identifying the ideal process candidate. Another problem is that enterprises find it difficult to take the next step to deploy automation enterprise-wide and scale. Even where automation is deployed across a half-dozen use cases, plenty of opportunity is being left on the table.


Process Discovery makes identification easier by visually depicting manual effort or inefficiency hotspots in a given workflow, and highlighting opportunities to drive improvements. This report, produced in association with EdgeVerve, introduces Process Discovery as a means of identifying where to improve the efficiency of your processes; how to discover these opportunities; and why Process Discovery is so essential to service optimization. To receive a copy directly to your inbox email enquiryiqpc@iqpc.com.

Enterprise Machine Learning: Machine Learning from Start to Scale

Enterprise Machine Learning: Machine Learning from Start to Scale

The path to machine learning is not always an easy one. Often, the lack of a clear understanding of what machine learning is and what it can do for your company leads to diluted and hazy KPIs, and miscalculated budgets. Get a more clear picture of the limitations of enterprise machine learning, including the difference between classification and regression models, different types of use cases including face detection, chatbots, and speech recognition, and get answers to common questions on implementation and what types of machine learning would look best in your company. To receive a copy directly to your inbox email enquiryiqpc@iqpc.com.  
State of Digital Transformation 2020

State of Digital Transformation 2020

The landscape of digital transformation is always changing. Grab the report to stay up to date on things like the importance of cyber security in 2020, what to do when there's a lack of ROI on your digital transformation technology, the most common regrets during the implementation process, and the common pitfalls companies make during the planning stage. To receive a copy directly in your inbox, email enquiryiqpc@iqpc.com.  

SSON Special Report: Process Mining

SSON Special Report: Process Mining

A growing facet of good customer service is the result of reducing the friction in your internal processes. Friction within a business is normally the result of information silos and the need to stick to the idea of departments or factions within a company. Process mining is a constantly updated internal system that strives to reduce this friction and improve employee productivity. Grab the report to discover just how to implement process mining successfully into your company today! To receive a copy directly to your inbox email enquiryiqpc@iqpc.com.
What's New and Next for Finance and Procurement

What's New and Next for Finance and Procurement

Grab our what's new for finance and procurement report to prepare for the coming decade! Inside you will find:

  • The Changing Dynamics of International Trade
  • Preparing for the Automated Future
  • How to Optimize your Talent for Adaptation
  • How to Automate to get lean 

To receive a copy directly to your inbox email enquiryiqpc@iqpc.com. 

Can Artificial Intelligence Help Improve Remote Work? With AI Magazine

Can Artificial Intelligence Help Improve Remote Work? With AI Magazine

Remote workers should not expect AI to do their tasks for them. However, such tools could speed up their workflows and cut out many manual aspects.

Utilizing AI to Manage Global Complexity

Utilizing AI to Manage Global Complexity

In this report, SSON examines the challenges facing functions and case studies about how artificial intelligence could be the solution needed to manage global complexity. Grab the report and find out how AI will allow companies  to:

  • Automate necessary but mundane, manual tasks and focus on high value activities.
  • Make faster more accurate decisions in response to market changes
  • Learn from issues affecting the industry and spot emerging trends
  • Predict key approval timelines and allocate resources accordingly

To receive a copy directly to your inbox email enqiryiqpc@iqpc.com.

Interactive Intelligent Automation Global Market Report (H2)

Interactive Intelligent Automation Global Market Report (H2)

Automation in the past has been used primarily for simple tasks that involve a single business process. Over the last year, the push for automation to become more sophisticated has been showcased in the need to integrate the before and after processes into automation. This upstream and downstream process has been the hallmark for the intelligent automation industry in 2019. Grab the report to get the full breakdown on the H2 market for 2019, and get a better grasp on what the new decade will bring for automation. To receive a copy directly into your inbox, email enquiryiqpc@iqpc.com.

Speaker Interview with Alicia Bassett

Speaker Interview with Alicia Bassett

Grab our interview with Alicia  Bassett, Director of Product Management at Hertz and get her thoughts on:

  • Where she thinks the biggest roadblocks are when delivering agile product delivery
  • How skills in product management have shaped her career in agile 
  • What the single biggest lesson has been in terms of agile product  delivery. 
  • & more!

To receive a copy directly to your inbox, email enquiryiqpc@iqpc.com.

Speaker Interview with Jon Levingston

Speaker Interview with Jon Levingston

Read our speaker interview with Jon Levingston, Executive Director for Economic Development Authority at Clarksdale/Coahoma County Chamber of Commerce to find out his thoughts on:

  • How he pioneered an automation center at the Coahoma County Chamber of Commerce
  • Where he thinks the biggest roadblock is for getting stakeholders on board for development projects 
  • His predictions for workforce trends in the coming years
  • & more!

To receive copy  directly email enquiryiqpc@iqpc.com.

Collection of Speaker Interviews

Collection of Speaker Interviews

Read Intelligent Automation's collection of speaker interviews and gain key knowledge on topics like: 

  • How skills in product management can shape careers
  • The biggest lesson you need to know is in terms of agile product delivery
  • How to get stakeholders on board for community development projects 
  • Predictions for the workforce trends in 2020
  • & more! 

To receive a copy directly to your inbox email enquiryiqpc@iqpc.com.

Beyond RPA: Are we ready for the Next Generation of Enterprise Automation?

Beyond RPA: Are we ready for the Next Generation of Enterprise Automation?

This highly interactive report showcases the current automation trends in 2020 including: 

  • What is the most significant objective for 2020?
  • Which solution has the highest priority for investment?
  • What is the level of preparedness to integrate other IA solutions such as Artificial Intelligence, Blockchain, Cognitive, Intelligent Chatbots & Machine Learning?
  • What are some of the key benefits and challenges of IA implementation and scaling faced by enterprises today?

To receive a copy of this report directly email enquiryiqpc@iqpc.com.