The COVID-19 pandemic has spurred organizations of all kinds to not only increase their investments in automation, but completely reimagine every aspect of their business from IT infrastructure to customer service delivery to how they manufacture their products. While in the past, people talked a lot about cutting-edge solutions such as AI, intelligent automation and computer vision, we’re now starting to see them in action.
Read the Intelligent Automation 2022 Outlook Annual Report to discover how organizations are not only leveraging advanced business automation to reduce costs and increase productivity, but create new ways of working, innovating and driving growth.
The modern world runs on data. From dictating what content we consume to calculating mortgage rates to matching people on dating apps, data shapes not only our lives, but the societies in which we live. Likewise, major tech companies like Facebook, Apple and Google are spinning the 1.7 MB of data created every second into literal gold and growing into some of the most profitable companies this world has ever seen.
In order to shed light on how organizations are envisioning their 2022 data strategies, we surveyed 200+ data, analytics and AI leaders to uncover:
Intelligent automation is ramping up with more and more advancements each year. Allowing the modern business world to advance with it faster than ever before. In this article, we cover the top five advancements that anyone should be keeping an eye on. Will these advancements truly take off and change the business world forever. Will they alter how your business runs its day-to-day operations? Are you already experiencing them?
The future of intelligent automation is one that will be at the forefront of all future business dealings. We will forever be implementing new advances in this field. The only thing to ask now is, how fast are these advancements going to speed up?
Download this report for an overview of automation in action today. This report leverages the results of an SSON Research and Analytics survey conducted in Q2 2022, and highlights automation at work in today’s GBS and shared services. Read the report to learn how automation supports strategic GBS and how to break the unstructured/semi-structured data barrier.
In follow up to his 2021 market report, Lee Coulter discusses the urgent need to change the way we think about service delivery with IA. The 2022 State of Industry IA Market Report covers the changing nature of employee roles and expectations and how RPA is delivering more value than ever through recombinant innovation. It also includes a case study into how Coca Cola Florida is spurring business growth with workflow mapping and automation.
In this report read what shared service professionals are doing to scale automation in their organization, and which solutions are helping them achieve process excellence. Some of the technologies this report touches on include process discovery, hyperautomation, data management, and workflow automation.
Are you curious about what is in store for intelligent automation in 2023? Leveraging the results of an SSON Reasearch and Analytics survey conducted in Q2 2022, we created an infographic that provides a comprehensive overview of your peers' intelligent automation priorities and challenges.
The whitepaper discusses the importance of choosing the right processes for automation and the potential benefits and challenges of implementing Robotic Process Automation (RPA). It suggests that process tools can be helpful in enabling success with RPA by providing a range of options, from manual to more advanced tools, and highlights the benefits of using intelligent process tools such as process discovery. Read the whitepaper to gain guidance on implementing a successful automation strategy.
The report explains that task mining is a process exploration technique that collects real-time user data on how an employee interacts with a process. Despite task mining's effectiveness in providing insights into processes, only 28% of shared service organizations have invested in the technology. Many organizations may not be aware of task mining's impact on preparing processes for automation and observing user productivity. Read on to discover how task mining can help deliver process operations in a remote work environment.
The article explores different Future of Work (FoW) initiatives and how they apply to Global Business Services (GBS) and the expectations of both employees and organizational leaders. It also discusses the role of digital workflows in FoW strategy and provides insights on what GBS can expect next and how to prepare for it. Read on to explore the FoW and its impact on GBS.
The report discusses the shifting attitudes towards the role of modern workers and the impact of automation on the customer experience, particularly in the context of contact centers. The report argues automation is not a replacement for the soft skills valued in the customer experience and that attended automation can bridge the gap caused by lower employee resources. Read on to gain insight on how attended automation can be used to meet the demands of modern customers while also supporting employees.
The report discusses that a successful hybrid work strategy enables employees to access an organization's infrastructure from anywhere in the world, but this can be challenging without the right technologies in place. It also discusses the opportunities for strategic governance in a hybrid work model and how process mapping can help management services get organized. Read on to gain insight on the challenges businesses have faced in establishing a hybrid workforce and the top technologies SSOs need to reach the full potential of a hybrid workforce.
Intelligent Automation (IA) has become a game-changer for businesses looking to improve their operational efficiency and reduce costs. In this article, we'll delve into the potential cost savings that IA can generate across different enterprise functions such as finance, HR, procurement, and business operations.
By leveraging advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA), IA can transform customer engagement across multiple channels, creating a seamless and personalized experience. Download the article to access real-world examples which demonstrate the various ways in which IA can be leveraged to enhance the customer experience and drive revenue growth.
Intelligent automation (IA) has emerged as a game-changing technology that can help streamline and optimize the procurement process, resulting in increased efficiency, cost savings, and improved supplier relationships. Download the article and discover five real-world examples which demonstrate the wide-ranging benefits of IA, from automating purchase requisitions to streamlining invoice processing.
Hyperautomation, which combines artificial intelligence, machine learning, and robotic process automation (RPA), is the next step in the evolution of IA. Download the article to access five real-world examples which demonstrate the potential of hyperautomation to improve operations across industries such as healthcare, finance, retail, manufacturing, and human resources.
By synchronizing IA strategies with process improvement initiatives, organizations can streamline their processes, reduce costs, and increase efficiency. Download the article to discover how intelligent automation can be a powerful tool for organizations looking to minimize the impact of the recession.
The shortage of IA professionals has been a challenge for years, but it has grown dramatically in the past few years. Download the article to look at five real-world examples of IA workforce recruitment and retention strategies that organizations can use to overcome the IA talent shortage.
The digital transformation of the finance function is happening at an ever-increasing pace. This report covers five areas that contain challenges and opportunities for CFOs: technology, people, the role of the CFO, compliance, and complexity. Read this special report from Signavio and learn how process mining can:
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Dive into the state of the industry with the year ending AiiA Network Market Report for an overview of how the top thought leaders executed their strategies and their results. To receive a copy in your inbox, please email enquiryiqpc@iqpc.com.
Automation, or RPA, is driving significant opportunities for digitization across processes and the enterprise. One of the challenges and a common stumbling block, however, is identifying the ideal process candidate. Another problem is that enterprises find it difficult to take the next step to deploy automation enterprise-wide and scale. Even where automation is deployed across a half-dozen use cases, plenty of opportunity is being left on the table.
Process Discovery makes identification easier by visually depicting manual effort or inefficiency hotspots in a given workflow, and highlighting opportunities to drive improvements. This report, produced in association with EdgeVerve, introduces Process Discovery as a means of identifying where to improve the efficiency of your processes; how to discover these opportunities; and why Process Discovery is so essential to service optimization. To receive a copy directly to your inbox email enquiryiqpc@iqpc.com.
The landscape of digital transformation is always changing. Grab the report to stay up to date on things like the importance of cyber security in 2020, what to do when there's a lack of ROI on your digital transformation technology, the most common regrets during the implementation process, and the common pitfalls companies make during the planning stage. To receive a copy directly in your inbox, email enquiryiqpc@iqpc.com.
Grab our what's new for finance and procurement report to prepare for the coming decade! Inside you will find:
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Remote workers should not expect AI to do their tasks for them. However, such tools could speed up their workflows and cut out many manual aspects.
In this report, SSON examines the challenges facing functions and case studies about how artificial intelligence could be the solution needed to manage global complexity. Grab the report and find out how AI will allow companies to:
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Automation in the past has been used primarily for simple tasks that involve a single business process. Over the last year, the push for automation to become more sophisticated has been showcased in the need to integrate the before and after processes into automation. This upstream and downstream process has been the hallmark for the intelligent automation industry in 2019. Grab the report to get the full breakdown on the H2 market for 2019, and get a better grasp on what the new decade will bring for automation. To receive a copy directly into your inbox, email enquiryiqpc@iqpc.com.
Grab our interview with Alicia Bassett, Director of Product Management at Hertz and get her thoughts on:
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Read our speaker interview with Jon Levingston, Executive Director for Economic Development Authority at Clarksdale/Coahoma County Chamber of Commerce to find out his thoughts on:
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Read Intelligent Automation's collection of speaker interviews and gain key knowledge on topics like:
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This highly interactive report showcases the current automation trends in 2020 including:
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