Conference Day One
Wednesday, November 20th, 2019
There’s no escaping it - digital is coming for you wherever you are in the world. And for a significant time now, business service functions and GBS organisations have been working to improve their productivity and efficiency by transforming their operational practices. However, there’s no single formula for advancing digital transformation - the roadmap will be unique for each GBS organization, and with orchestration being so daunting it’s critical no stone is left unturned.
- Digital transformation: opportunity or threat?
- Optimizing services through content and process digitization and smart automation
- Making the decision to either strengthen existing core business or explore new opportunities
- Staying aligned with continuous improvement programs