Nordic Business Transformation Blog
Kasper Uhd Jepsen, Danske Bank’s Head of Concepts & Insight, Transaction Banking outlines the three steps that ensure your data-driven customer strategy is a success.
In the lead up to Nordic Business Transformation, SSON surveyed Shared Services organizations in the Nordics market to find out how shared service organisations in the Nordics are supporting successful transformation.
Jean-Luc Ferraton, Intrum, provides a preview of the key factors and initiatives that have contributed to the businesses success during their own transformation, and how the organisation intends to keep the ball rolling.
We explore the four factors that not only enable transformation, but can also disrupt it and provide actionable insight on how to use them to to make digital transformation work.
Many organisations focus on the processes being moved to the outsourcing centre while neglecting to pay enough attention to the significant change management initiative the retained organisation must undergo
With insight from Jani Rahja, we share a teaser of Posti's RPA journey and explore some of the numbers behind the prevalence of digital technologies in the Nordic region.
We talk to Roshni Bharadwaj, Product Manager for Klarna, about how the business is rebooting the customer service experience to take it to the next level with gamified agent experiences.
Falke Bothe, Director Digital Transformation Office at Volkswagen AG shares his thoughts on the challenges of today’s business world and offers some insight in how to take them on.
We speak with two automation experts at differing points of their Robotic Process Automation (RPA) transformation journey, about the lessons they have learnt so far and their plans for the future.
In the age of user-centricity and customer experience, Design Thinking is coming to the fore. SSON’s editor talks to Mito Mihelic, Head of Design Thinking at Viessmann Group.