Nordic Business Transformation Blog
Many organisations focus on the processes being moved to the outsourcing centre while neglecting to pay enough attention to the significant change management initiative the retained organisation must undergo
With insight from Jani Rahja, we share a teaser of Posti's RPA journey and explore some of the numbers behind the prevalence of digital technologies in the Nordic region.
We talk to Roshni Bharadwaj, Product Manager for Klarna, about how the business is rebooting the customer service experience to take it to the next level with gamified agent experiences.
Falke Bothe, Director Digital Transformation Office at Volkswagen AG shares his thoughts on the challenges of today’s business world and offers some insight in how to take them on.
We speak with two automation experts at differing points of their Robotic Process Automation (RPA) transformation journey, about the lessons they have learnt so far and their plans for the future.
In the age of user-centricity and customer experience, Design Thinking is coming to the fore. SSON’s editor talks to Mito Mihelic, Head of Design Thinking at Viessmann Group.