19-21 November, 2018
Sheraton Stockholm Hotel, Stockholm, Sweden

Conference Day Two

8:00 am - 8:20 am Get your morning coffee and refreshments to help you start the day!

8:20 am - 8:30 am Chair’s welcome address

8:30 am - 9:10 am INSPIRATIONAL KEYNOTE: The magical science of storytelling

David JP Philips - Motivational Speaker, Self employed
Based on David’s hugely popular TEDx talk The magical science of storytelling, he takes on a journey, or actually several journeys making us feel the power and the progression of strategic storytelling. The seminar will give you insights to the power of storytelling, practical and simple techniques on how to enhance your stories and most amazing of all, how specific stories change our biochemistry.

David JP Philips

Motivational Speaker
Self employed

9:10 am - 9:30 am KEYNOTE: Formalise governance, and moving past company borders for your finance transformationrs for your finance transformation

Bjorn Mogensen - Vice President, Divisional Chief Financial Officer, Novo Nordisk
In order to truly capitalise on finance transformation, departments and functions need to develop a strategy to
engage with each other. It becomes ever increasingly important as businesses, like Novo Nordisk, look to stand
ardise their processes across the region. Looking beyond just functional involvement, but at their centre as a
In this session learn to:
• Digitally transforming your shared services from the organization
• Set up the right governance structure to drive transformation execution
• Rethink your operations in the future for a sustainable operating model

Bjorn Mogensen

Vice President, Divisional Chief Financial Officer
Novo Nordisk

9:30 am - 9:50 am KEYNOTE PANEL: Adopt Continuous Improvement strategies at the heart of your transformation

Peter Evans - Director, Continuous Improvement, LEGO
• Approach digital transformation through your CI strategies
• Use a CI culture to constantly strive for improvements
• Adopt “lean” to embed CI within your team and within the wider businesses

Peter Evans

Director, Continuous Improvement

9:50 am - 10:10 am KEYNOTE: Debate: To outsource, or not to outsource, that is the question

With constant pressure to innovate, address challenges, enhance employee experience, increase efficiency and
reduce cost, many businesses have had to re-imagine their back office operations and replace their traditional
model for a more agile one, through outsourcing. Despite providing an obvious initial cost saving solution, it
doesn’t necessarily mean it is the best one. Join the debate in determining:
• Whether captive, hybrid, or outsource is the model for you
• Dive into the pros and cons of outsourcing
• Identify the risks of losing connectivity to leadership and culture

10:10 am - 10:40 am Grab a top up on your coffee, and mingle with your newly made connections!

Track A: Business Intelligence

10:40 am - 11:10 am Swiss Re Group Operations From data to insights: An SSC’s journey into the new digital era
Gregg Feltham - Director, Customer Experience and Digital Delivery, Swiss Re
• Recognise and manage data/information as a ‘business resource’
• Understand ‘customer journeys’ incl. ‘moments of need’
• Align standards and data governance across divisions
• Build information management capabilities
• Drive sustained adoption

Gregg Feltham

Director, Customer Experience and Digital Delivery
Swiss Re

Track B: Finance Transformation

10:40 am - 11:10 am Enhance your back office processes through Intelligent Automation
• Bring about digital transformation in a regulated environment
• Establish AI implementation strategy through the use of data
• Understand ML to transform your internal business functions
• Explore trained data sets to provide elaborate summaries, and bring about creative strategies and option values for product leaders

Track C: HR Transformation

10:40 am - 11:10 am Case study panel: Mobility transformation: simplifying steps for service delivery
Annette Anjou - Head of HR Global Processes and Solutions, Swedish Orphan Biovitrum (Sobi)
Yrjo Eskola - Senior Vice President, Operations, Posti Group Oyj
• Deploy a cloud-based platform – integrating HR across brands, around the world, onto a single platform for smoother employee experience
• Provide a contemporary experience to increase the business efficiency and smoother workday
• Drive the mobility initiative – a more intuitive interface, to anticipate needs and cut time

Annette Anjou

Head of HR Global Processes and Solutions
Swedish Orphan Biovitrum (Sobi)


Yrjo Eskola

Senior Vice President, Operations
Posti Group Oyj

Track A: Business Intelligence

11:10 am - 11:40 am Bridging the gap between operations and data for back office excellence
Ossi Leikola - Executive Vice President, Head of Banking Operations, Nordea
• Change your view on operations – a management of data
• Bridge the gap from one of manual processing to a digital world
• Establish the right kind of structure to enable the quality of your data

Ossi Leikola

Executive Vice President, Head of Banking Operations

Track B: Finance Transformation

11:10 am - 11:40 am Case study panel: Balance control, efficiency and insight to deliver a high-performing finance function
• Build a transformation A-Team to drive initiatives
• Create a blue-print design to identify strategic touchpoints for transactional processes
• Become more conscious of your data at the lower level from the beginning

Track C: HR Transformation

11:10 am - 11:40 am Standardize across borders through your shared service function
• How to standardize your HR processes for an effective delivery
• Move away from time-consuming tasks through digitalization
• Automate admin processes within shared services to become more proactive as a workforce

Track A: Business Intelligence

11:40 am - 12:10 pm Panel: The challenges of transforming insights into real business value
• Understand the impact of legacy systems on the relevance window
• Disjointed networks for data processing, target generation, execution and result
• Time involved to generate insights for decision making
• Develop solutions to enhance positive impact
• Change in behaviours and adoption of future solutions

Track B: Finance Transformation

11:40 am - 12:10 pm The Ørsted journey: from a SSC to a GBS
Thomas Schelin - Head of Shared Services, Orsted
• Drive business strategies and growth through a global centre of excellence
• Develop a global process ownership framework to support transformation
• Incremental sprints: adopt SAFE agile to empower your employees

Thomas Schelin

Head of Shared Services

Track C: HR Transformation

11:40 am - 12:10 pm Case study panel: Construct your next stage HR services strategy
Kent Duhn - Global Head of HR Services, Danske Bank
• Assess your current workforce – beyond current job descriptions
• Perform a gap analysis to improve practices and infrastructure and drive growth
• Establish a service catalogue
• Absorb more of the organization to add value to the core business

Kent Duhn

Global Head of HR Services
Danske Bank

12:10 pm - 1:20 pm Lunch & networking for all attendees. Join us for lunch in the exhibition hall and partake in competitions, games and fun – a chance to win great prizes!


1:20 pm - 2:50 pm IDG K: Deliver value and service excellence through process redesign

• Identify key processes for prioritisation and optimisation
• Drive strategic value through your business operations through process mapping
• Get the right KPIs in place to safeguard maximum significance in your processes

1:20 pm - 2:50 pm IDG L: Develop a centre of excellence model for complex finance operations

Thale Fonkalsrud - Head of Robotics Centre of Excellence, KLP
• Train your staff in driving your CoE
• Identify processes for transformation and scale up
• Manage the relationship between your human and virtual workforce

Thale Fonkalsrud

Head of Robotics Centre of Excellence

1:20 pm - 2:50 pm IDG M: Blockchain – driving finance process improvement

• Understand Blockchain capabilities for your business
• Become more involved with the business and its value creation
• Explore its challenges, opportunity, drivers, potential, and risks


1:20 pm - 2:50 pm IDG N: Talent: Increase productivity and enabling transformation through effective collaborationses and ways of working

Tammy Watchorn - Head of Innovation, NHS
• Adopt mobile initiatives to implement agile methodology
• Simplify steps for process delivery
• Manage traditional mind-sets during digital adoptions

Tammy Watchorn

Head of Innovation

1:20 pm - 2:50 pm IDG O: How to move into new markets through culture and a grassroots program

Andreja Pavlovic - Executive Director, Nordic Business Alliance
• Develop a public private dialogue in emerging markets to support relocation.
• Define and provide added value by adopting a unified business platform based on shared values and business culture.

Andreja Pavlovic

Executive Director
Nordic Business Alliance

1:20 pm - 2:50 pm IDG P: Redesign your HR service desk to add more value

• Move away from being solely a support structure to a proactive function with the help of automation
• Shift perceptions on HR tasks as a part of your leadership strategy
• Instil an innovative and agile mind-set to drive digitising services


1:20 pm - 2:50 pm IDG Q: Design Meaningful Metrics for Your SSC

Gregg Feltham - Director, Customer Experience and Digital Delivery, Swiss Re
• Process specific performance vs enterprise unified performance focus across the business
• Identify financial performance goals within your SSC
• Drive an innovative culture for continuous improvement
• Measure customer experience and overall satisfaction
• Establish employee development and engagement

Gregg Feltham

Director, Customer Experience and Digital Delivery
Swiss Re

1:20 pm - 2:50 pm IDG R: Shared Service Centre 101

• Develop a location strategy for your SSC
• Establish a clear roadmap for change for your transformation initiative
• Understand your new market, the talent capabilities and the opportunities for future growth
• Build effective governance models
• Develop a blueprint for your operational model

1:20 pm - 2:50 pm IDG S: Lessons learned: stepping out of the SSC global setting

• Benefits of regaining operations through re-shoring during digital transformation
• Revisit LEAN management to over come layered, and heavy controls
• Develop strategies not to reduce FTEs, but to enhance end-to-end process efficiency

2:50 pm - 3:20 pm Panel: The future state of tech, people and processes for transformation in your business functions

The future state of tech, people and processes for transformation in your business functions
In this plenary panel discussion, our industry thought leaders gather to finalise Nordic Business Transformation
Summit’s agenda and provide us with some food for thought on the changing landscape of how we do business,
and what that might mean for future operations.
• Future of people: change the way you change
• Future of business processes: Develop end-to-end process-led and agile organisations
• Future of technology: reality vs. fairy-tale
• Is there an end game for business transformation

3:20 pm - 3:30 pm Chairman's Closing Speech

3:30 pm - 3:30 pm End of Nordic Business Transformation 2018!