18-20 November, 2019
Sheraton Stockholm Hotel, Stockholm, Sweden

Conference Day Two

8:15 am - 8:50 am Registration and Welcome Refreshments

8:50 am - 9:00 am Opening remarks from chairperson

9:00 am - 9:30 am KEYNOTE PANEL DISCUSSION: The future of digital finance

The unprecedented pace of change within the finance function, and the wealth of opportunities available to the future-minded finance leader is staggering. Digital finance has precipitated the next wave of finance transformation, but brings its own challenges. What will it mean for you and your finance function?
  • Supporting the modern finance agenda: what’s a CFO to do?
  • Charting a course toward a digital future built on interconnected and automated systems, unified data sets, and real-time analysis and reporting
  • Innovating finance for the future: how do we work towards drawing the “bigger picture” and bring this home to our wider strategic vision?
  • Building agile finance operations for a digital age

Ozgur Burcoglu

Chief Financial Officer

9:30 am - 10:00 am Building the agile business

Agile affects every aspect of business – it’s increasingly becoming the key factor for organisational advantage, and can mean the difference between leading or lagging in your market. An agile business understands how to achieve winning CX and adapt to stay aligned with rapidly-evolving customer expectations.
  • Introducing agile at scale and organising in cross-functional teams: applying both upstream and downstream
  • Changing and developing your functionality through agile
  • Organisational change management as a crucial enabler
Giacomo Parato, Head of Agile Transformation at Maersk

Giacomo Parato

Head of Agile Transformation

10:00 am - 10:30 am CASE STUDY: Customer experience-driven business transformation in a banking context: insights from Danske Bank

  • The fundamental “why?” for driving customer experience
  • Using the CX mindset as a starting point for strong strategy execution
  • How to drive value on both a operational and strategic level
Kasper Uhd Jepsen, First Vice President, Head of Strategy & Execution, Transaction Banking & Investor Services at Danske Bank

Kasper Uhd Jepsen

First Vice President, Head of Strategy & Execution, Transaction Banking & Investor Services
Danske Bank

10:30 am - 11:00 am CASE STUDY: Realising Nokia’s cost-saving objectives through establishing a centralised, overseas delivery hub: the journey

Hani Hallberg, Director Global Business Transformation at Nokia

Hani Hallberg

Director Global Business Transformation

11:00 am - 11:30 am Morning Refreshments

11:30 am - 1:00 pm IDG H: Delivering process excellence across the board

Nabeel Babree, Head of Business Process Excellence at Telenor

Nabeel Babree

Head of Business Process Excellence

11:30 am - 1:00 pm IDG K: LSS101: Reviving your Lean Six Sigma deployment

  • Reasons why LLS fails
  • Should we try again?
  • Take 2: re-approaching lean with a novel mindset

11:30 am - 1:00 pm IDG N: Finding, nurturing and retaining top-tier talent

  • Building a well-designed strategy for establishing the right skills necessary to succeed in the digital era
  • Red flags to watch for when hiring
  • Taking the skills and capabilities of internal talent to the next level

11:30 am - 1:00 pm IDG I: Mustering the troops on your transformation journey

  • Allowing the wider organization be part of designing its own journey into the future
  • Capitalizing on opportunities to reallocate talent to higher-value work
  • Tackling resistance from “legacy-lovers”
Kasper Uhd Jepsen, First Vice President, Head of Strategy & Execution, Transaction Banking & Investor Services at Danske Bank

Kasper Uhd Jepsen

First Vice President, Head of Strategy & Execution, Transaction Banking & Investor Services
Danske Bank

11:30 am - 1:00 pm IDG L: Pick a cloud, any cloud

  • Improving the efficiency in your data centres
  • Enabling positive impact using cloud technologies to cut the risk of major capital expenditures on automation projects
  • The enabling role of hybrid cloud in transformation efforts

11:30 am - 1:00 pm IDG J: IDG J Navigating regulatory minefields when pursuing high-impact change

  • Moving with the market whilst navigating regulatory red tape
  • Automation as the key to being efficient in a turbulent and disruptive market
  • In-house tech-talent enabling the digital agenda
  • Working with process outsourcers

11:30 am - 1:00 pm IDG M: Translating meaningful data insights into transformation reality and enhanced operational efficiency

  • Exploring the variety of business needs which can be addressed through intelligently using data
  • Building on the most relevant insights uncovered in your data to help propel your business
  • From insights to impact: the blueprint for your organisation

1:00 pm - 2:00 pm Lunch


Track A: People-driven innovation

2:00 pm - 2:30 pm The human factor of success, change and transformation

Ole-Kristian Sivertsen, Senior Vice President, Growth & Transformation, Digital Services, Content & Connectivity at Global Eagle

Ole-Kristian Sivertsen

Senior Vice President, Growth & Transformation, Digital Services, Content & Connectivity
Global Eagle

Track A: People-driven innovation

2:30 pm - 3:00 pm Change management in a decentralised global context

Michelle Seed, Director, Delivery and Business Transformation at Condé Nast International

Michelle Seed

Director, Delivery and Business Transformation
Condé Nast International

Track A: People-driven innovation

3:00 pm - 3:30 pm INTERNATIONAL CASE STUDY Hackathon! Promoting open and collaborative innovation in developing new technologies for the EnergyTech ecosystem
  • The program: encouraging the development of digital competency skills based on design-thinking methodologies
  • How the program opens up company infrastructure and data for those who want and know how to employ Big Data, Blockchain and other technologies in developing new, smart energy
  • Promoting openness and a culture of generating and exchanging new ideas
Gediminas Buivydas, Head of Digitalisation and RPA at Lietuvos Energija

Gediminas Buivydas

Head of Digitalisation and RPA
Lietuvos Energija

Track B: Shared Service Transformation

2:00 pm - 2:30 pm KEYNOTE: Shared Services transformation: rethinking service delivery in an era of change
The time has come for SSCs to truly reimagine themselves as the driving force behind customer satisfaction. Analysis of process is no longer enough – to truly succeed amidst the roar of significant technological disruption, SSCs must adopt new world-class practices and embrace the unrivalled business potential achieved through digital innovation.
  • The evolving value proposition of outsourcing – how are outsourcing trends affecting SS and GBS?
  • Embracing automation and enabling success through implementation of intelligent technologies revolutionising systems and processes
  • Shared services amidst finance transformation
  • Measurement is key: continuously demonstrating unequivocal value throughout the chain

Track B: Shared Service Transformation

2:30 pm - 3:00 pm Developing and leveraging a centre of excellence model for complex business operations
  • Providing a framework for the delivery of global compliance & effective risk management
  • Allowing your CoE to become ambassadors for change, driving the transformation initiative by transferring “know-how” enterprise-wide
  • Communicating the business value of the CoE up the chain
Jan Nikus, Head of Shared Services at KONE

Jan Nikus

Head of Shared Services

Track B: Shared Service Transformation

3:00 pm - 3:30 pm Going global: opportunity or end game?
Enabling scalable and sustainable delivery within your SSC

Demas Tando

GBS Senior Transition Manager

Track C: Getting digital right

2:00 pm - 2:30 pm CASE STUDY: Innovation, growth and sustainability: Transformation in response to global trends:, the Stora Enso journey
Stora Enso is transforming from a traditional paper and board producer to a renewable materials growth company.

The Stora Enso strategy for transformation is about sustainable profitable growth based on customer insight and innovation, supported by structured processes and motivated employees for a winning formula.

In this session, Teemu will share how Stora Enso continues to pave the way to the future through the reinvention and innovation of digital strategy and wider corporate vision.

Track C: Getting digital right

2:30 pm - 3:00 pm Sustainability in IT: how to start and scale up sustainable actions in line with your digital transformation
Sustainability programs can expand and accelerate through digital transformation and drive performance improvements to all areas of the business. In this session, Helena discusses the challenges and successes of bringing about a fully-implemented IT sustainability program.
  • Where to start: doing a materiality assessment of your existing IT assets. What requirements to put on your HW and DC?
  • Cloud services and SAAS solutions – what requirements to put on your suppliers
  • Giving a second life to your “used equipment”
Helena Babelon, Head of IT Sustainability and Continuous Improvement at Electrolux

Helena Babelon

Head of IT Sustainability and Continuous Improvement

Track C: Getting digital right

3:00 pm - 3:30 pm The RPA Way: support, innovation, success

Sanjay Menon, Head of RPA at Ramboll

Sanjay Menon

Head of RPA

3:30 pm - 4:00 pm CASE STUDY: How strategic transformation forged new pathways for business at Nordea

Patrik Holmberg, Senior Analyst at Nordea Markets

Patrik Holmberg

Senior Analyst
Nordea Markets

Kristoffer Jansell, Senior Sales Manager at Nordea Markets

Kristoffer Jansell

Senior Sales Manager
Nordea Markets

4:00 pm - 4:30 pm The customer is the new face of your business

  • Exploring the key trends of 2019 and their impact on today’s business priorities
  • Transformation of the future: how will we avoid bringing the same tools to a different game?
  • The technologies, people and processes that will change the game and enable tomorrow’s razor-sharp customer focus in business

4:30 pm - 4:45 pm Chairman's Closing Speech

4:45 pm - 4:45 pm End of Nordic Business Transformation 2019!