Conference Day Two
8:15 am - 8:50 am Registration and Welcome Refreshments
8:50 am - 9:00 am Opening remarks from chairperson
9:00 am - 9:40 am The RPA Way: support, innovation, success
- Discover the Ramboll RPA Journey
- What are the challenges in effective RPA implementation?
- Building to scale and ensuring ROI
9:40 am - 10:20 am CASE STUDY: Customer experience-driven business transformation in a banking context: insights from Danske Bank
- The fundamental “why?” for driving customer experience
- Using the CX mindset as a starting point for strong strategy execution
- How to drive value on both a operational and strategic level
Kasper Uhd Jepsen
First Vice President, Head of Strategy & Execution, Transaction Banking & Investor ServicesDanske Bank
10:20 am - 10:50 am Morning Refreshments
10:50 am - 12:20 pm IDG H: Delivering process excellence across the board
o Getting leadership buy-in for process improvement
o Highlighting the hurdles and preparing for resistance
o What is the key to lean performance?
10:50 am - 12:20 pm IDG I: Mustering the troops on your transformation journey
- Allowing the wider organization be part of designing its own journey into the future
- Capitalizing on opportunities to reallocate talent to higher-value work
- Tackling resistance from “legacy-lovers”
Kasper Uhd Jepsen
First Vice President, Head of Strategy & Execution, Transaction Banking & Investor ServicesDanske Bank
10:50 am - 12:20 pm IDG N: Finding, nurturing and retaining top-tier talent
- Building a well-designed strategy for establishing the right skills necessary to succeed in the digital era
- Red flags to watch for when hiring
- Taking the skills and capabilities of internal talent to the next level
10:50 am - 12:20 pm IDG M: Translating meaningful data insights into transformation reality and enhanced operational efficiency
- Exploring the variety of business needs which can be addressed through intelligently using data
- Building on the most relevant insights uncovered in your data to help propel your business
- From insights to impact: the blueprint for your organisation
Sponsored by: Celonis
12:20 pm - 1:20 pm Lunch
Finance
Track A: People-driven innovation
1:20 pm - 1:55 pm Sustainability in IT: how to start and scale up sustainable actions in line with your digital transformationSustainability programs can expand and accelerate through digital transformation and drive performance improvements to all areas of the business. In this session, Helena discusses the challenges and successes of bringing about a fully-implemented IT sustainability program.
- Where to start: doing a materiality assessment of your existing IT assets. What requirements to put on your HW and DC?
- Cloud services and SAAS solutions – what requirements to put on your suppliers
- Giving a second life to your “used equipment”
Track A: People-driven innovation
2:00 pm - 2:35 pm INTERNATIONAL CASE STUDY Hackathon! Promoting open and collaborative innovation in developing new technologies for the EnergyTech ecosystem- The program: encouraging the development of digital competency skills based on design-thinking methodologies
- How the program opens up company infrastructure and data for those who want and know how to employ Big Data, Blockchain and other technologies in developing new, smart energy
- Promoting openness and a culture of generating and exchanging new ideas
Track B: Digital Excellence & Shared Service Transformation
1:20 pm - 1:55 pm Boosting business value add with smart organization design- Changing business needs during Shared Services life cycle
- Start-up – Effective organization design when setting-up Shared Services
- Shifting gears – Shared Services organization design enabling continuous improvement
- Together we are stronger - Organization design backing Shared Services expansion
INTERACTIVE MASTERCLASS
1:20 pm - 1:55 pm Round 1: Mitigate digital transformation risks with a realistic (performance) testing strategyPerformance and readiness for scalability are becoming crucial characteristic of each system to serve best customer experience on every step of digital journey. We will present and discuss modern and active methods for reaching the balance between cost of updates and staying ahead of your client expectations. The discussion will cover:
- How low performance affects organizations and their customers
- Scalability as one of key digital transformation challenges
- Innovation that supports evaluation and monitoring of critical systems
- Statistics on proactive and reactive performance approach
- Redefine roles and responsibilities within organizations
INTERACTIVE MASTERCLASS
2:00 pm - 2:35 pm Round 2: Mitigate digital transformation risks with a realistic (performance) testing strategyPerformance and readiness for scalability are becoming crucial characteristic of each system to serve best customer experience on every step of digital journey. We will present and discuss modern and active methods for reaching the balance between cost of updates and staying ahead of your client expectations. The discussion will cover:
- How low performance affects organizations and their customers
- Scalability as one of key digital transformation challenges
- Innovation that supports evaluation and monitoring of critical systems
- Statistics on proactive and reactive performance approach
- Redefine roles and responsibilities within organizations
