18-20 November, 2019
Sheraton Stockholm Hotel, Stockholm, Sweden

Conference Day One

8:15 am - 8:50 am Registration and Welcome Refreshments

8:50 am - 9:00 am Chair's Welcome Address

9:00 am - 9:30 am From pilot to scale: kickstarting your digital transformation

The opening keynote for Nordic Business Transformation 2019! Ole’s presentation will discusshow we bring scale to digital – and why return on digital often is low. Ole will talk about how to build and embed analytics and digital mindset into an existing organization, building foundation for long term transformation and impact.
Ole Hjorth Krarup, Director Digital Transformation at Novozymes

Ole Hjorth Krarup

Director Digital Transformation

9:30 am - 9:50 am Nordic Networking

Attendants will find a small coloured card on the tables in front of them. The game is simple – find another person with the same coloured card and get to know them! Do they work in the same industry? Are their day-to-day responsibilities and challenges similar? What are they hoping to get out of the event?

9:50 am - 10:30 am BIG IDEAS SPEAKER: Bringing life-and-death decision-making to the corporate world

Chris spent the majority of his 17-year career serving as a high threat bomb disposal operator, and during that time served with a variety of specialist counter terrorism units. These included four years with the UK Special Forces and an attachment to the Security Service (MI5).
By capitalising on his unique experiences in the high-pressure, high stakes world of bomb disposal and intelligence, Chris has been able to develop the skills, psychologies and life-or-death decision-making processes learned in his former career, and translate them to the current needs of today’s commercial world.
Chris’ experience means he can offer businesses and organisations a range of unique and alternative methods for taking calculated risks, developing teams and dealing with the extreme pressure in every aspect of life.
Major Chris Hunter, Counter-terrorist Bomb Disposal Specialist, Author, BBC & Sky Expert Contributor, at UK Special Forces

Major Chris Hunter

Counter-terrorist Bomb Disposal Specialist, Author, BBC & Sky Expert Contributor,
UK Special Forces

10:30 am - 10:50 am Demo Drive

10:50 am - 11:15 am Morning Refreshments

11:15 am - 11:45 am INVITATION-ONLY: Unlocking Exponential business value leveraging AI & Automation for Shared Services Masterclass

Tech Mahindra
Unlocking Exponential business value leveraging AI & Automation for Shared Services
Shared Services are at the cusp of Transformation with the advent of digital transformation, automation and artificial intelligence.
We believe that Unlocking Exponential business value from Data & ‘Business Process expertise’ and enhanced productivity is changing the landscape of shared services across enterprises.
Today, the focus is changing from an efficiency driven Shared services organization to a Strategic Business Partner where Digital Technology is fueling Shared services paradigm shifts. With the widening gap in legacy systems sitting in distributed systems across organizations, there is a dire need for an AI infused or Cognitive Digital workforce to fill in the gaps between the various siloed systems. The primary focus is to take the routine/mundane tasks out of the equation leading to increased accuracy and time savings to say the least. Not to mention unlocking new revenue channels and better realization of strategic objectives that help transform shared services from being a cost center to a revenue generator.
Join us to learn how we leverage AI in back office, in-house developed point solutions, cognitive technologies and market products to drive digital transformation for the back office and the overall organization. We will be sharing relevant use cases that highlight how we mapped different technologies leveraging automation to unlock true strategic value of shared services in an enterprise.

Sagar Paul, General Manager, Systems Delivery & BRT at Tech Mahindra Business Process Services

Sagar Paul

General Manager, Systems Delivery & BRT
Tech Mahindra Business Process Services

Raj Kumar Seth, Enterprise Consultant at Tech Mahindra

Raj Kumar Seth

Enterprise Consultant
Tech Mahindra

11:15 am - 11:45 am Unleashing enterprise-wide value through intelligent automation

There’s no escaping it - digital is coming for you wherever you are in the world. And for a significant time now, business service functions and GBS organisations have been working to improve their productivity and efficiency by transforming their operational practices. However, there’s no single formula for advancing digital transformation - the roadmap will be unique for each GBS organization, and with orchestration being so daunting it’s critical no stone is left unturned.
  • Digital transformation: opportunity or threat?
  • Optimizing services through content and process digitization and smart automation
  • Making the decision to either strengthen existing core business or explore new opportunities
  • Staying aligned with continuous improvement programs
Jani Rahja, Head of Intelligent Automation at Posti

Jani Rahja

Head of Intelligent Automation

11:45 am - 12:15 pm The 5 Transformation Basics for any company

Satu Schroderus de Rooij, Former Finance Transformation Leader at FedEx

Satu Schroderus de Rooij

Former Finance Transformation Leader

12:15 pm - 12:45 pm Lunch

12:45 pm - 1:15 pm INVITATION-ONLY: Improving Operational Excellence - It starts with data

According to Celonis research, almost half (45%) of C-suite executives are struggling with digital transformation, and 8 in 10 business leaders admit they fail to review internal processes when embarking on a digital transformation journey.
To achieve operational excellence you need to understand your internal processes and make data-based decisions about how to optimize them. Without this insight, you are operating in the dark.
Join Celonis at Nordic Business Transformation to understand how businesses are using process mining technology to
identify bottlenecks in businesses processes, reduce operational friction and identify areas where digital transformation will return the greatest ROI.

Florian Schewior

Director Nordics & CIS

Track A: Innovation in action

1:15 pm - 1:45 pm Successful cultural change management: day-to-day practice
  • Creating a vision for change and allowing empathy to take centre-stage in the pursuit of workforce buy-in
  • Effectively measuring current cultural characteristics in order to identify the gaps between what is and what needs to be
  • Change management in times of uncertainty, disruption and digital transformation: key success factors
Jean-Luc Ferraton, Chief HR Officer at Intrum

Jean-Luc Ferraton

Chief HR Officer

Track A: Innovation in action

1:50 pm - 2:20 pm Case Study: The Sweco Transformation Journey
Understand what Digital Transformation is for the Architectural and Engineering consultancy firm Sweco.
Building the organizational capabilities for the future. Listen to Swecos view on Digital Transformation from the perspective of People, Process and Technology.

  • Why do we need to act on digitalisation?
  • How do we work with digital transformation?
  • What is digital transformation for Sweco?

Daniel Sandberg, Head of Digital Transformation at Sweco

Daniel Sandberg

Head of Digital Transformation

Track A: Innovation in action

2:25 pm - 3:00 pm Why do 30-50% of RPA initiatives fail? - Process discovery insights from a successful RPA vendor
CloudStorm RPA
Process discovery is one of the most important parts of the RPA funnel as it provides not only the foundation but the fuel for RPA initiatives, however, it’s also one of the most difficult & stakeholder heavy as well. Continuously feeding the RPA pipeline with process ideas then choosing the right ones for automation is a risky and difficult task. One of the key questions you can ask is: am I automating the right processes?CloudStorm as a successful RPA vendor helps companies in their process discovery efforts at scale to find the right processes for automation. 

  • What are the most essential steps and most dangerous pitfalls of process discovery?
  • How to scale up process discovery successfully?
  • How to encourage employees across the entire organization for automation?
  • What tools can help to scale up significantly the bottom-up idea-collection?

David Salamon, CEO & Co-Founder at Cloudstorm RPA

David Salamon

CEO & Co-Founder
Cloudstorm RPA

Track B: Digital Transformation

1:15 pm - 1:45 pm CASE STUDY: ‘On track’ to becoming Sweden’s most digital organisation
SJ AB’s mission is to become the national figure-head for digitally-enabled business. Having established a 5-year transformation roadmap, the key focus continues to be on enhancing the passenger experience through innovative digital channels & intelligent data insights.
In this session, Claes will share how SJ is working to stay ahead of the digital game by adopting new technologies and exploring exciting new initiatives for surpassing customer expectations.
  • SJ goes digital: The journey so far
  • Embracing cloud and big data, and integrating into existing infrastructures and legacy systems
  • VR-education: implementing a scalable platform to enable accessible and productive education for SJ employees
  • Engineering large-scale change - your workforce built the bike, but can they actually ride it?
Aron Wahlberg, Business Development Manager at SJ AB

Aron Wahlberg

Business Development Manager

Track B: Digital Transformation

1:50 pm - 2:20 pm Case Study: the Ericsson Digital Transformation Journey
  • Sure-fire ways to fail at RPA implementation: avoiding the blindspots
  • Connecting RPA to process excellence practices
  • Guaranteeing timely delivery & measurable ROI of RPA implementation
Girish Pai, Director, Automation & AI Transformation at Ericsson

Girish Pai

Director, Automation & AI Transformation

Track B: Digital Transformation

2:25 pm - 3:00 pm Innovative enterprise automation that scales
What are the challenges you face when scaling automation within your business? One challenge is possibly keeping your RPA Centre of Excellence as a small outfit, when in fact your development community could be much larger and unlocking unlimited value. This is only achievable with a truly easy to use automation tool.

Tom Stephenson, Customer Success Manager at Softomotive

Tom Stephenson

Customer Success Manager

3:00 pm - 3:30 pm Afternoon Refreshments


3:30 pm - 5:00 pm IDG A: When the C-suite doesn’t buy in: challenges and solutions of achieving executive sponsorship

  • What do your executives actually care about right now?
  • How best to leverage data & analytics to demonstrate the value of your proposition
  • Going beyond marketing metrics and build the business case that explains how the change will impact the bottom line
Octavian Cuntan, Director Business Transformation at Bombardier

Octavian Cuntan

Director Business Transformation

3:30 pm - 5:00 pm IDG B: Designing meaningful metrics for your shared service centre

Sanjay Menon, Head of RPA at Ramboll

Sanjay Menon

Head of RPA

3:30 pm - 5:00 pm IDG F: Collaborating to overcome the “silo mentality”

Multiple internal and external specialists in your initiative means risk and uncertainty. How do you get them to collaborate and deliver strategic outcomes?
  • The behaviours and mindsets that needs to shift in order to achieve operational synergy
  • Constructing and upholding an aligned, universal vision with customer experience as the primary objective
  • Enabling cross-functional focus through operational innovation with flat organisational structures
  • Making project data transparent
Jean-Luc Ferraton, Chief HR Officer at Intrum

Jean-Luc Ferraton

Chief HR Officer

3:30 pm - 5:00 pm IDG C: Engaging the IT function for enterprise-wide digital success

  • Why IT-business alignment can and does still fail
  • How do we establish a strong working partnership with IT that facilitates all facets of digital transformation?
  • Leveraging IT knowledge & expertise in your mission to scale up RPA
Girish Pai, Director, Automation & AI Transformation at Ericsson

Girish Pai

Director, Automation & AI Transformation

3:30 pm - 5:00 pm IDG G: Metrics to success: developing a roadmap for back office transformation

  • Defining the metrics that determine your transformation success
  • Creating digital KPIs that actually work
  • Identifying human “monitors”, and delegating accountability
  • Harnessing the power of robust softwares to assist in measurement practices
Satu Schroderus de Rooij, Former Finance Transformation Leader at FedEx

Satu Schroderus de Rooij

Former Finance Transformation Leader

5:10 pm - 5:15 pm Chairperson's Closing Remarks

5:15 pm - 6:45 pm End of conference day one & Drinks Reception!

7:00 pm - 8:30 pm INVITATION ONLY - Tech Mahindra Private Dinner @ TAK