18-20 November, 2019
Sheraton Stockholm Hotel, Stockholm, Sweden
Jean-Luc Ferraton, Chief HR Officer at Intrum

Jean-Luc Ferraton

Chief HR Officer

Check out the incredible speaker line-up to see who will be joining Jean-Luc.

Download The Latest Agenda

Conference Day One

Tuesday, November 19th, 2019

1:15 PM Successful cultural change management: day-to-day practice

  • Creating a vision for change and allowing empathy to take centre-stage in the pursuit of workforce buy-in
  • Effectively measuring current cultural characteristics in order to identify the gaps between what is and what needs to be
  • Change management in times of uncertainty, disruption and digital transformation: key success factors

3:30 PM IDG F: Collaborating to overcome the “silo mentality”

Multiple internal and external specialists in your initiative means risk and uncertainty. How do you get them to collaborate and deliver strategic outcomes?
  • The behaviours and mindsets that needs to shift in order to achieve operational synergy
  • Constructing and upholding an aligned, universal vision with customer experience as the primary objective
  • Enabling cross-functional focus through operational innovation with flat organisational structures
  • Making project data transparent