Ossi Leikola (Past Speaker)

Tell me about yourself

I’m an Operations professional with both operations and general management leadership experience from banking and industrial companies.

What are the visions and values of your company

Nordea’s customer vision is to be Easy to deal with, Relevant and Competent, Anywhere and anytime, Personal and digital relationship, as well as Safe and trusted with 4 underlying values: Passion, Ownership, Collaboration and Courage.

If you could give one vital element for successful back office transformation, what would it be?

Relentless passion to serve the customers by constantly improving the day-to-day services

What are you passionate about?

Personally I’m passionate about traveling after living in 6 countries on 3 continents and having backpacked twice around the world with my family.